Dhaval Patel
Lead Data Science Analyst
Bartlett,IL
Summary
Seasoned Data Science Analyst with 9 years of expertise in data and business analytics, holding IBM Data Science and Machine Learning certifications. Proficient in harnessing advanced analytical tools to derive business insights and enhance operational efficiency. Demonstrates a robust command of data visualization, statistical analysis, and database management. Proven leadership in directing cross-functional teams, optimizing business processes, and spearheading complex projects. Recognized for adaptability, collaborative teamwork, and a consistent track record of delivering impactful decision-making solutions.
Overview
12
12
years of professional experience
Work History
Lead Data Science Analyst
Discover Financial Services
07.2022 - Current
- Serve as a senior contributor and mentor within the shared services operations team, enhancing team capabilities and performance.
- Lead the development of machine learning models to optimize customer call flow journeys and transfer volumes, resulting in operational efficiencies and improved service quality.
- Achieved cost savings of $350K - $1.2M within the first year by identifying and implementing enhancements in call routing methodologies.
- Drove a major initiative to redesign call routing, simplifying operational processes and realizing annual cost savings of approximately $2M.
- Established and led a call routing governance process, ensuring optimal IVR routing and maintaining high standards of operational efficiency.
- Provided data-driven insights and recommendations to senior management, significantly influencing strategic decision-making processes.
- Implemented advanced predictive analytics techniques, enabling the organization to proactively adapt business strategies in response to emerging trends.
- Created interactive dashboards and visualizations to effectively communicate complex analytical results to stakeholders, enhancing decision-making across the organization.
- Fostered collaboration with cross-functional teams to leverage data insights for business process optimization, demonstrating strong leadership and stakeholder engagement.
Data Analytics Assoc Manager
Allstate Insurance Co
03.2022 - 07.2022
- Analyzed large amounts of data to identify trends and find patterns, signals and hidden stories within data.
- Manage team of high performing Data Analysts to handle company wide data and reporting needs and proactively providing actionable program/product insights.
- Designing, developing, testing and implementing enterprise-wide reports and visualization solutions using Oracle SQL, Microsoft Excel, Power BI, Tableau and Python.
- Create multiple reporting automation solutions using VBA Macros, Python and Oracle SQL to reduce daily reporting load by 40% both for internal and external teams.
- Performed root-cause analysis on data-related system problems to recommend or execute corrective action.
Data Analytics Sr Cons II
Allstate Insurance Co
03.2021 - 03.2022
Data Analytics Sr Consultant I
Allstate Insurance Co
07.2020 - 03.2021
Senior Analyst
Esurance
07.2016 - 07.2020
Data Analyst
Peel Works
04.2014 - 07.2014
Data Analytics E-Commerce
Packt Publishing
02.2013 - 04.2014
Education
MBA - Business Administration And Management
University of Illinois At Urbana-Champaign
Champaign, IL 05.2001 -
Master of Science - Computer Science
South Dakota State University
South Dakota 08.2014 - 08.2018
Bachelor of Science - Information Technology
K J Somaiya College of Engineering
Mumbai, India 05.2006 - 04.2010
Skills
Strategic planning
Decision-making
Project planning
Clear and Effective communication
Problem-solving abilities
Teamwork and collaboration
Adaptability and flexibility
Advanced analytics
Dashboard creation
Certification
- Feb 2020 IBM Data Science Professional (Coursera id - UFXTUKGJLKMG)
- Jan 2020 Machine Learning with Python (Coursera id - 36PLR73VJ3PW)
- Dec 2019 Python for Data Science and AI Certificate by IBM (Coursera id – QLAHBEWXLTBU)
Publication
Low Power Wide Area Networks (LPWAN): Technology Review and Experimental Study on Mobility Effect (2018)
Experimental Study on Low Power Wide Area Networks (LPWAN) for Mobile Internet of Things (2017)
Timeline
Lead Data Science Analyst
Discover Financial Services
07.2022 - Current
Data Analytics Assoc Manager
Allstate Insurance Co
03.2022 - 07.2022
Data Analytics Sr Cons II
Allstate Insurance Co
03.2021 - 03.2022
Data Analytics Sr Consultant I
Allstate Insurance Co
07.2020 - 03.2021
Senior Analyst
Esurance
07.2016 - 07.2020
Master of Science - Computer Science
South Dakota State University
08.2014 - 08.2018
Data Analyst
Peel Works
04.2014 - 07.2014
Data Analytics E-Commerce
Packt Publishing
02.2013 - 04.2014
Bachelor of Science - Information Technology
K J Somaiya College of Engineering
05.2006 - 04.2010
MBA - Business Administration And Management
University of Illinois At Urbana-Champaign
05.2001 -
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