Sunaina Tarimela

• Resolved customer incidents as part of the Restitution team for Student Loans.
• Participated in regular meetings with management to assess and address issues and identify and implement improvements.
• Created reports, presentations, and other documentation for stakeholders.
• Performed quality assurance to assess data and validate results.
• Proactively identifying issues before they become customer incidents.

• Worked as part of the Marketing Analytics team and Restitution team for Discover Bank
• Created Mail plans for Personal Loan portfolio acquisition using the Direct Mail and Email channels
• Improved the forecasting methodology that was being used for the Direct Mail
• Collaborated with the modeling team to develop a response model for Direct mail
• Evaluated and proposed enhancements for email strategies
• Built dashboards to visualize data points from multiple sources.
• Prepared well-structured presentations with clear visualizations that explain complicated concepts in an easy-to-understand manner.

• Worked as part of the Pricing team under the Merchandising organization
• Analyzed pricing and sales for business products
• Created a streamlined process for pricing new items by making sure they are in line with the market
• Checked to make sure all items with MAP are compliant to avoid violations
• Made price adjustments in reaction to cost changes
• Helped automate processes to reduce manual intervention.

• Working as a Graduate Teaching Assistant for the Information and Decision Sciences (IDS) Department.

• Worked with multiple vendors to transfer patient records into in-house Northwestern database
• Worked with Varian Eclipse and Epic for this process
• Cleaned, validated, and compiled vendor exported data into one source
• Imported data into the in-house database and did validations to make sure all the data is transferred
• Documented any anomalies found and the process followed.

Served as part of the Learner Manager module team which is part of the

• Analyzed existing software systems to identify areas of improvement and develop new solutions.
• Resolved customer inquiries regarding functionality or bugs in a timely manner.
• Worked closely with other departments such as Quality Assurance to verify that all requirements were met before releasing a product.
• Implemented and tested enhancement feature requests to improve product functionality and extend performance.
• Developed user interfaces, databases, and algorithms for various software projects.
• Designed database tables and developed SQL procedures, functions, and triggers to ensure they meet the product’s needs. Participated in Product Enhancements.
• Created dashboards in Excel and Tableau to track customer reported issues.
• Shared information and coordinated cross-functionally to improve workflow processes.