Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dhavalkumar Patel

Center Valley,PA

Summary

Dynamic and results-driven professional with extensive experience as a Motel Manager at Knights Inn Motel, excelling in guest complaint resolution and enhancing customer satisfaction. Proven ability to implement efficient operations and maintain property management systems, ensuring seamless experiences for guests while fostering effective communication and adaptability in fast-paced environments.

Overview

26
26
years of professional experience

Work History

Motel Manager

Knights Inn Motel
12.2015 - Current
  • Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
  • Improved guest satisfaction by implementing efficient check-in and check-out procedures.
  • Coordinated events held at the motel facility, ensuring seamless execution of special occasions that met clients'' expectations.
  • Managed daily operations for better customer service and increased revenue.

Liquor Store Clerk

Silverside Discount Liquors
03.2009 - 12.2015
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies at end-of-shift reconciliations.
  • Maintained a clean and organized store environment for an enhanced shopping experience.
  • Maintained compliance with local and federal regulations governing the sale of alcoholic beverages, verifying customer identification as necessary.
  • Processed deliveries efficiently, verifying shipment accuracy and stocking shelves in a timely manner to minimize disruption of store operations.

Research Assistant

Griffith University, Nathan Campus
07.1999 - 03.2000
  • Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
  • Organized research materials, maintaining a well-ordered workspace conducive to productivity.
  • Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
  • Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.

Education

Master's of Information Systems - Management Information Systems

Griffith University
170 Kessels Road QLD 4111 Australia
07-1999

Graduate Diploma of Business Computing - Business Computing

Victoria University of Technology
Melbourne, AUSTRALIA
07-1998

Bachelor of Business Administration - Marketing

Sardar Patel University
Anand, Gujarat INDIA
11-1995

Skills

  • Reservation management
  • Front desk operations
  • Property maintenance
  • Complaint handling
  • Guest complaint resolution
  • Property management systems
  • Excellent communication
  • Customer satisfaction
  • Active listening
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Microsoft office proficiency
  • Self motivation

Languages

Hindi
Native or Bilingual
Gujarati
Native or Bilingual

Timeline

Motel Manager

Knights Inn Motel
12.2015 - Current

Liquor Store Clerk

Silverside Discount Liquors
03.2009 - 12.2015

Research Assistant

Griffith University, Nathan Campus
07.1999 - 03.2000

Master's of Information Systems - Management Information Systems

Griffith University

Graduate Diploma of Business Computing - Business Computing

Victoria University of Technology

Bachelor of Business Administration - Marketing

Sardar Patel University

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Dhavalkumar Patel