Dheeren Agrawal
Tampa,FL
Overview
4
4
years of professional experience
Work History
Student Employee
University of Tampa
01.2024 - Current
- Monitored and troubleshot over 300 incidents per month related to Canvas using the Service Desk application, ensuring 98%+ resolution rate within SLA timelines and minimizing downtime for users.
- Delivered exceptional customer service, communicating with faculty, staff, and students to address technical issues, resulting in a 20% improvement in user satisfaction based on feedback surveys.
- Demonstrated meticulous attention to detail in documenting processes and creating user guides, which contributed to a 25% reduction in recurring technical inquiries, improving overall operational efficiency.
- Collaborated with administrators to overhaul and streamline documentation, improving accessibility and clarity, leading to a 15% decrease in support tickets by end-users.
- Utilized strong problem-solving abilities to resolve issues in high-pressure situations, maintaining a reliable support system and ensuring continuity of academic operations across the university.
Financial Analyst
EXL Services
05.2021 - 05.2023
- Prepared weekly, bi-weekly, and monthly industry reports on funding in private and public markets, consolidating data and classifying companies to support a top U.S. venture capitalist in identifying investment opportunities.
- Analyzing Quarterly reports of VC firms and updating data in the Excel.
- Lead a project which involved reading and updating information from NDA's (Non-Disclosure Agreements) into the NDA Repository.
- Tracking above 900 investments of major Corporate Venture Capital and updating their portfolio in the CRM database on a monthly basis.
- Working on Ad-hoc projects and handling end-to-end client communication.
- Trained 3 analysts and streamlined the workflow to improve overall efficiency by 20%.
- Handling large amounts of data in Excel.
Education
Master's - Finance
The University of Tampa
Tampa12-2025
MBA - Finance
Savitribai Phule University
Pune04.2022
Skills
- Ability to Work Under Pressure
- Microsoft Excel
- Financial Modelling
- Financial statement analysis
- Financial Planning
- Communication and interpersonal skills
- Accounting
- CRM (Customer Relationship Management)
Timeline
Student Employee
University of Tampa
01.2024 - Current
Financial Analyst
EXL Services
05.2021 - 05.2023
Master's - Finance
The University of Tampa
MBA - Finance
Savitribai Phule University
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