Dheyana Lopez
Oakley,CA
Summary
Personable and compassionate candidate with strong communication skills and dedication to patient care. Understanding of medical terminology and proficiency with electronic health records enhances ability to support healthcare teams. Focused on providing quality patient experiences and contributing to efficient clinical operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier Receptionist & Imaging Scheduler
Kaiser Permanente - Radiology
South San Francisco, California
05.2024 - Current
- Coordinated patient appointment scheduling for imaging services to optimize workflow efficiency.
- Utilized electronic health record systems to ensure accurate and timely patient information management.
- Communicated effectively with patients and clinical staff to resolve scheduling conflicts and enhance service delivery.
- Monitored appointment schedules, adjusting as needed to accommodate urgent imaging requests.
- Collaborated with radiologists and technicians to streamline imaging processes and improve turnaround times.
- Maintained compliance with healthcare regulations regarding patient privacy during scheduling operations.
- Handled high call volume in a fast-paced environment, prioritizing tasks effectively to ensure patient satisfaction.
Medical Assistant
Kaiser Permanente - Cardiology
Daly City, California
03.2026 - 04.2026
- Managed scheduling for patient appointments, improving workflow efficiency within cardiology department.
- Assisted cardiologists with patient assessments and medical histories to ensure accurate diagnoses.
- Educated patients on medication adherence and lifestyle modifications to enhance cardiovascular health outcomes.
- Collaborated with multidisciplinary teams to coordinate care plans tailored to individual patient needs.
- Documented patient interactions in electronic health records, ensuring accuracy and confidentiality of sensitive information.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Patient Service Specialist
SimonMed Imaging
Daly City, CA
09.2025 - 03.2026
- Managed patient inquiries and concerns, ensuring timely resolution and satisfaction.
- Facilitated patient scheduling and managed appointment workflows to enhance operational efficiency.
- Coordinated insurance verification processes to streamline patient registration.
- Maintained accurate patient records in electronic health systems, ensuring compliance with regulations.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
Treatment Coordinator
7x7 Dental Implants & Oral Surgery Specialists
San Francisco, California
11.2022 - 09.2024
- Managed patient scheduling and follow-up appointments, optimizing workflow efficiency within practice.
- Coordinated treatment plans with dental specialists to ensure patient care aligned with individual needs.
- Facilitated insurance verification processes, improving claim accuracy and reducing delays.
- Educated patients on treatment options, enhancing understanding and compliance with oral health recommendations.
- Streamlined administrative processes, resulting in improved operational efficiency within the practice.
- Collaborated with clinical staff to refine patient intake procedures, increasing overall service quality.
Education
Associates in Arts - Transfer: Communications
Skyline College
San Bruno, California04-2026
Certification of Completion - Medical Assistant
JobTrain
Menlo Park, California03-2026
Skills
- Patient Care & Clinical Support
- Basic Life Support
- Vital Signs Intake
- Medical Terminology Knowledge
- HIPAA Compliance
- Patient scheduling
- Administering Injections
- Electronic Health Records
- Clinical documentation
- Direct patient care
- Sterilization techniques
- Fluent in Tagalog
Certification
- CMA - Certified Medical Assistant
- Basic Life Support, American Heart's Association
Timeline
Medical Assistant
Kaiser Permanente - Cardiology
03.2026 - 04.2026
Patient Service Specialist
SimonMed Imaging
09.2025 - 03.2026
Cashier Receptionist & Imaging Scheduler
Kaiser Permanente - Radiology
05.2024 - Current
Treatment Coordinator
7x7 Dental Implants & Oral Surgery Specialists
11.2022 - 09.2024
Certification of Completion - Medical Assistant
JobTrain
Associates in Arts - Transfer: Communications
Skyline College