Melina Cisneros
Donna,TX
Summary
Dedicated and compassionate Medical Assistant with over 6 years of experience providing both remote patient support and in-person clinical care. Experienced in orthopedics, sports medicine, pain management, pediatrics, and primary care. Skilled in patient intake, vital signs, medical scribing, EHR/EMR documentation, care coordination, appointment scheduling, referrals, insurance authorizations, MRI and surgical scheduling, patient education, and outbound patient outreach. Bilingual in English and Spanish with strong communication, organization, HIPAA compliance, and patient-centered care skills.
Overview
1
1
year of post-secondary education
6
6
years of professional experience
Work History
Medical Assistant
DHR Health Sports Medicine/Pain Management
McAllen, TX
09.2025 - 06.2026
- Provided both remote and in-person patient support in a fast-paced specialty clinic.
- Facilitated patient intake by collecting vital signs and medical histories, ensuring precise documentation for efficient medical processes.
- Assisted physicians in patient examinations and treatment procedures.
- Coordinated pain management procedures and provider schedules while managing prior authorizations and insurance verifications.
- Managed remote patient communication, appointment scheduling, insurance authorizations, MRI coordination, and EHR documentation.
- Collaborated with providers to coordinate patient care while maintaining HIPAA compliance and excellent customer service.
- Assisted physicians by transcribing notes and ensuring completeness of medical records.
- Translated documents between English and Spanish for diverse clients.
- Collaborated with healthcare providers to ensure clarity in translated materials.
- Worked closely with physicians to accurately convey information in both languages.
Medical Assistant
DHR Health Orthopedic Institute
Edinburg, TX
09.2024 - 08.2025
- Provided both remote and in-person patient support in a fast-paced specialty clinic.
- Conducted patient intake by collecting vital signs and medical histories, ensuring accurate and efficient processing.
- Prepared and administered injections under physician guidance, maintaining high standards of patient care and safety.
- Managed MRI and surgical scheduling, secured insurance authorizations, and educated patients on pre- and postoperative instructions.
- Coordinated with hospital personnel to ensure proper preparation of OR rooms prior to surgery.
- Assisted physicians by transcribing notes and ensuring completeness of medical records.
- Facilitated clear communication between Spanish-speaking patients and healthcare providers.
- Assisted in translating medical documentation for patient records and treatment plans.
Medical Assistant/Receptionist
Mission Pediatrics
Mission, TX
04.2024 - 08.2024
- Conducted patient intake by collecting vital signs and medical histories, and prepared examination rooms for optimal readiness.
- Managed communication channels by handling calls and scheduling appointments and referrals for specialists.
- Ensured efficient patient flow through check-in and check-out processes while greeting visitors.
Medical Assistant / Lead MA
Pediatrics Express Plus
Elsa, Edinburg, Donna, TX
01.2022 - 03.2024
- Conducted patient intake by collecting vital signs and medical histories, and prepared examination rooms for procedures.
- Supervised and trained medical assistant staff, ensuring high-quality performance and adherence to protocols.
- Managed billing and coding tasks, maintained inventory, and ensured examination rooms were consistently well-stocked.
Medical Assistant
Ashley's Pediatrics
Edinburg, TX
06.2020 - 01.2022
- Collected vital signs and medical histories, ensuring precise and comprehensive documentation for patient intake.
- Prepared examination rooms and conducted basic laboratory tests, facilitating a seamless and efficient workflow.
- Managed incoming and outgoing calls, improving communication and enhancing patient satisfaction.
Education
LVN -
RGV College
Pharr, TX 01.2026 - 09.2026
Certification - Medical Assistant
Donna North High School
Donna, TexasHigh School Diploma - General Education
Donna North High School
Donna, TXSkills
- Patient Care & Clinical Support
- Remote Medical Assistant Support
- In-Person Clinical Support
- Remote Patient Engagement
- Care Coordination
- Patient Intake & Vital Signs
- Medical Scribing
- Clinical Documentation
- EHR/EMR Documentation
- Referral Coordination
- Appointment Scheduling
- Insurance Authorizations & Verifications
- MRI & Surgical Scheduling
- Patient Education
- HIPAA Compliance
- Telehealth & Telephone Patient Support
- Outbound Patient Outreach
- Bilingual Communication (English/Spanish)
- Orthopedic, Sports Medicine & Pain Management Experience
- Pediatric Patient Care
- Clinical Procedures & Injections
- Medical Terminology
- Microsoft Office Suite (Word, Excel, Outlook)
- Data Entry & Medical Records Management
- Problem Solving & Critical Thinking
- Time Management & Organization
- Leadership & Team Collaboration
- Adaptability & Multitasking
- Empathy
- Phone Etiquette
Timeline
LVN -
RGV College
01.2026 - 09.2026
Medical Assistant
DHR Health Sports Medicine/Pain Management
09.2025 - 06.2026
Medical Assistant
DHR Health Orthopedic Institute
09.2024 - 08.2025
Medical Assistant/Receptionist
Mission Pediatrics
04.2024 - 08.2024
Medical Assistant / Lead MA
Pediatrics Express Plus
01.2022 - 03.2024
Medical Assistant
Ashley's Pediatrics
06.2020 - 01.2022
Certification - Medical Assistant
Donna North High School
High School Diploma - General Education
Donna North High School