Dhiraj Gupta
Keyport,NJ
Summary
Highly skilled professional with more than 18 years of experience managing and implementing large-scale SAFe, Scrum and traditional Waterfall projects. Well-versed in leveraging cross-functional, Agile, and Development teams to complete project deliverables on schedule time and within budget. Demonstrated success applying project management and agile best practices, technical expertise, and business acumen to consistently achieve targeted results. Successful in coaching, mentoring, and leading technical, project management, and leadership teams in adopting Agile Scrum, SAFe, Kanban, and Agile best practices with strong business results and achieving company goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Scrum Master
AT&T Labs
04.2016 - Current
- Worked as an Agile transformation coach/consultant where Scrum, Kanban techniques were applied along with some SAFe principles.
- Organized and facilitated overall Release and Sprint planning - including daily stand-ups, reviews/demos, and retrospectives.
- Focused primarily on training the teams to write good user stories, prioritize the work based on business value and handling of the tasks by the team. Placed substantial efforts on team member role training, time-boxing and providing strong metrics for all players.
- Brought in Agile best practices such as continuous integration, code/design reviews, transparency, accountability, Jira tracking, product visioning, self-management, empowerment and role training.
- As a Scrum Master for three separate teams (20+ people), identified process changes required to accelerate development and remove major impediments. Facilitated Scrum of Scrum calls following Agile process.
- Protected team from over-commitment, managed backlog, prioritized resolution of defects/bugs.
- Responsible to remove impediments, as these projects relies on the data from multiple departments, hence requiring constant, effective communication to unblock the team and make sure the team remains on task at hand.
- Mentored teams, leading them to be self-directed with strong accountability, decision making, conflict resolution, and transparency.
- Facilitated meetings with the Product owner and other stakeholders on regular bases and helped the team to make better use of these time and estimate more effectively, thus ensuring a healthy sprint progress.
- Kept the teams focused on the sprints priorities, business values, and protecting team from over-committing
- Communicated team status/progress via Release/Sprint Burndown charts, Story Acceptance rate and defects and make sure the stakeholders are aware of what is going on.
- Built the team’s agile knowledge and empower the team to make process improvements captured in sprint retrospective meetings.
- JIRA tool is used for Agile Scrum and Agile Kanban to track the team activities.
- Frequent follow up and friendly reminders to the team on updating JIRA tasks on daily bases for more accurate reporting.
- Worked with product owner during the Sprint review sessions to make sure all stories met the Definition of Done and get the stories accepted within the sprint.
- Performed an active coaching role for organization wide Agile implementation and embracement.
Software Quality Assurance Manager
AT&T Labs
04.2008 - 03.2016
- Managed a team of 10 professional system engineers.
- Managed testing team and ensures quality, consistency, and alignment of designs.
- Managed in testing effort to resolve any issues found in testing cycle.
- Proactively report on work progress to management.
- Perform hands-on testing on to support the team when necessary.
- Completed in-depth usability testing on Windows, Android and iOS mobile devices.
- Applied effective time management techniques to meet tight deadlines.
- Identifying areas in the infrastructure team that can be improved and working with the team to change processes to rectify any short comings.
- Planning capacity and resource availability in coming projects.
- Drive software development activities to meet schedules and timelines.
- Manage and motivate teams of professionals with diverse skills and backgrounds.
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
- Authored and maintained well-organized, efficient and successful manual and automate test cases for entire team.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
Project Coordinator
Northern Trust Bank
05.2007 - 02.2008
- Collaborate with Product Owners to schedule and facilitate business requirements.
- Analyzed business requirements and technical specifications.
- Assisted in preparing Test Plan, Test Cases and Test Procedures using requirements.
- Experienced with RAID logs, status reporting and stakeholder management tools.
- Developed and executed test scripts for manual and automated testing.
- Performed GUI, Functional and Regression testing using Quick Test Professional.
- Conducted walkthrough with Business Analysts and QA managers to clarify issues.
- Encouraging collaboration between the Scrum team and product owner.
- Experience coordinating, encouraging, and rallying internal teams.
- Identifies and scopes client requirements and deliverables.
Project Coordinator
Country Wide Insurance
01.2005 - 12.2006
- Analyzed business requirements and wrote a business scope document.
- Identified and worked with multiple groups for new business opportunities and providing proactive proposal.
- Provided support to proposals, Quality Assurance Process, Cross Project Reviews, Performance and Appraisal Management
- Interacted with developers, Business & Management Teams, and End Users.
- Identifying and build relationships with all necessary stakeholders for various projects.
- Maintained database and spreadsheets with accurate inventory and status.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Reported regularly to managers on project budget, progress and technical problems.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Facilitated workshops to collect project requirements and user feedback.
Software QA Engineer
FedEx
05.2002 - 03.2005
- Developed and executed QA test cases, scripts and procedures for automated and manual software maintenance.
- Designed, executed and maintained automated and manual test scripts for in-project deployment.
- Assessed application patches and updates at development, testing and quality assurance stages.
- Tested software to assess optimal in-project deployment.
- Planned and devised cohesive test plans for projects using advanced testing technologies.
- Collaborated with QA analysts to establish, meet and maintain quality assurance thresholds based on best-practice tools.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
Education
Bachelor of Science - Computer Science
DeVry University
Ontario, Canada04.2004
Bachelor of Science - Electronics Engineer
DeVry University
Ontario, Canada04.2004
Bachelor of Arts - Economics
Guru Nanak Dev University
Punjab, India04.1998
Skills
- 8 years of Scum Master and 7 years of Project Management experience
- End to End project management experience for varying technologies
- Keen planner, strategist and implementer with demonstrated success in end-to-end project management and ensuring effective management of various resources to meet project specifications
- Strong problem solving & technical skills coupled with confident decision making for enabling effective solutions leading to high customer satisfaction and low operational costs
- Presently working in On Prem application migration to Azure Cloud Responsible in activities like software delivery, Requirement analysis, Software Review, production support, Program Management tasks
- Providing leadership, direction, strategy and vision in the areas of technology and product development to facilitate and enable growth and business agility
- Significant experience working with local as well as overseas team, project managers and technical teams for securing & executing concurrent projects
- Handling end to end management of multiple projects from conceptualization and visualization to technology mapping and final execution of projects
- Managing and leading team members; allocating resources among team members and guiding team members during the project, till final delivery
- Holding review meetings to monitor progress of the project as per schedule / budgets, and ensuring timely completion and delivery of the project to the client
- Facilitating sprint planning, daily scrums, retrospectives, stakeholder meetings
- Educated and reinforced scrum methodology and agile framework to team members and key stakeholders
- Tracking and managing product backlog, burn-down metrics, velocity, and task break-down
- Facilitated the transition of the applications from waterfall to Agile as a Coach
- Expert to implement Scrum rules and values, removing impediments and fostering self-management
- Proactive in sensing risk, and work on a mitigation plan, Track and communicate updates on the sprint/release progress to the project stakeholders, and raise a flag in SoS(Scrum-of-Scrums) as warranted
- Domain expertise includes Teleconference, Cards, Payment Services& Wealth Management under Banking & Financial Services and code set rules under Healthcare
- Motivated, thorough, dependable and well-organized team player with good interpersonal skills
- Possess good communication skill and a fast learner with an appetite to grasp and adapt to changing technologies
- Insightful knowledge of business process analysis and design, re-engineering, process rationalization, cost control, capacity planning, performance measurement
- Providing insights and taking part in Business Development activities like responding to proposals, cost-benefit analysis etc
- Conducting system study and coordinating with team members for requirements mapping, system design & integration, implementation
- Experience in SAFe, Scrum, Agile, Waterfall, Feature Driven Development and DevOps Methodology
- Experience using project management software Jira, TDP (Technology Delivery Process)
Rally and Microsoft Azure DevOps
Certification
- Certified Scrum Master (CSM)
- Certified Product Owner (CSPO)
- Certified Azure Fundamental AZ-900
- Project Management Professional (PMP)
Accomplishments
- Organized and facilitated overall Release and Sprint planning -including daily stand-ups, reviews/demos, and retrospectives.
- Brought in Agile best practices such as continuous integration, code/design reviews, transparency, accountability, Jira tracking, product visioning, technical debt reduction, self-management, empowerment and velocity improvement in each sprint.
- Mentored teams, leading them to be self-directed with strong accountability, decision making, conflict resolution, and transparency
- Bagged Shared Service Awards for continuous defect free delivery and excellent team work.
- Performed Requirement analysis & estimation, prepared project management plan, monitored & controlled project as per plan.
- Contributed in resource management, status reporting, onsite-offshore liaison, customer expectation management and managing cost & schedule etc
- Received several client accolades for successful project management.
- Recognized and rewarded with “Star of the Year” Award couple of times.
- Performed an active coaching role for a program wide Agile implementation.
Skills
- Methodologies - Agile-Scrum, Agile-Kanban, SAFe, Waterfall
- Tools - JIRA, Dev-Ops, Rally, TDP (Technology Delivery Process), iTrack, SharePoint, Miro, MS Project, MS Office, MS Visio
- Agile - Project Scope, Planning & Prioritizing, Resource Requirements & Management, Scheduling, Organizing & Time Management, Project Requirements Gathering & Analysis, Oral & Written Communication Skills, Milestone Development & Deliverables Tracking, Team Leadership & Cross-Functional Team Collaboration, Project Budget Planning & Administration, Best Practices in Project Management Methodology, Analytical Thinking, Problem Solving & Attention to Detail, Microsoft: Word, Excel, PowerPoint, Access
- Test Strategies - UAT (User Acceptance Testing), MAT (Migration Acceptance Testing), Connectivity testing, Integration, System, Regression, White box, and Black Box Testing, Soak Testing, Sanity Testing, Alpha Testing, Beta Testing, Pen Testing, Automation.
- Databases - Postgres SQL, Times Ten, Oracle, Sybase, MS SQL Server, Microsoft Access, MongoDB.
- Operating System - Unix, Linux, Microsoft Azure DevOps, Ubuntu
- Script & API - JSON, Curl, Shell Script, Java Script, VB Script, HTML, CSS, XML API, REST API
Timeline
Scrum Master
AT&T Labs
04.2016 - Current
Software Quality Assurance Manager
AT&T Labs
04.2008 - 03.2016
Project Coordinator
Northern Trust Bank
05.2007 - 02.2008
Project Coordinator
Country Wide Insurance
01.2005 - 12.2006
Software QA Engineer
FedEx
05.2002 - 03.2005
Bachelor of Science - Computer Science
DeVry University
Bachelor of Science - Electronics Engineer
DeVry University
Bachelor of Arts - Economics
Guru Nanak Dev University
- Certified Scrum Master (CSM)
- Certified Product Owner (CSPO)
- Certified Azure Fundamental AZ-900
- Project Management Professional (PMP)
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