DHIRAJ GUPTA

Lead Conversation Designer for Amazon Alexa+ Early Access, Alexa+ Growth, Monetization and Retention and Alexa+ customer feedback collection. Responsibilities include creating style guides, voice design mocks, prompt engineering and AI instructions, design research, new features designs, feedback and data analysis. Presented designs to senior leaderships including directors, VP and SVP

Achievements

• Leading UX for Alexa+ Early Access for millions of users in the US
• Leading Alexa+ subscription growth conversation design and Alexa+ feedback collection
• Designed Alexa’s Follow-Up Reminders feature (>50% additional actions); Stopwatch (50K users in 1 wk) and Named Timers (150+ timers named in 1 wk)
• Initiated, designed and lead project Origami to improve UX for Alexa features that reduced negative customers feedback by 65% to 100%
• Published Multimodal Design guide for Alexa- which is now part of Amazon Alexa's Design Guide
• Lead the UX design for Multilingual Alexa with English and Hindi languages in India, both with 4 stars plus reviews
• Lead multiple workshops to train designers and engineers on conversation design
• Lead multiple researches and studies for Alexa+ and the 9 cities research for Alexa’s persona and style in India

Company Overview: Nuance Communications is a leading provider of speech, imaging and customer interaction solutions for businesses and consumers around the world.

Achievements

• Lead designer for all the major speech solutions for Nuance India (India and APAC).
• Designed Domino’s Voice Ordering- First of its kind-bilingual and conversational speech solution.
• Designed multilingual speech solution (14 languages) for India’s leading DTH provider Tata Sky.
• Design lead to deploy speech IVR and voice biometrics solution for OCBC Bank Singapore.
• Designed and optimized features for Verizon and Marchex directory assistance (US).
• Part of the design team that deployed multilingual solution for Citibank in 10 countries across EMEA
• Designed the multiple awards winning Daku service (also known as IFFCO-Airtel Kissan Sanchar). Currently being used by more than 3 million subscribers across 19 Indian states.
• Presented speech solutions and design overviews to sales, pre-sales teams and various clients.
• Lead various SME (Subject Matter Expert) teams for UI groups in Nuance.

Company Overview: Spice Digital is a market leader of Mobile Value Added Services (MVAS), mobile applications and Internet products & Services in India

Achievements

• Lead product design for Spice's value added services for Airtel India
• Design Airtel Radio features with song sharing

Company Overview: One97 Communications Ltd. is India’s leading mobile-internet company. It is currently working with almost all the leading Indian Telecom operators and some overseas operators.

Achievements

• Designed the multiple awards winning Dakia service (also known as IFFCO-Airtel Kissan Sanchar), used by more than 3 million subscribers across 19 Indian states.
• Lead Product value added services given to many Indian telcos like Airtel, Vodafone and Reliance
• Lead product design for >14 languages

• Company Overview: The Company provides sales, service and spares of Hero Honda two wheelers