Dhivya Lakshmi Balasundaram
McKinney,USA
Summary
Experienced SAP Consultant with a strong background in SD, LE, and MM modules. I have a proven history of optimizing Order-to-Cash (OTC) processes and ensuring seamless cross-functional integration. Currently broadening my professional expertise into the utility sector with a foundational understanding of SAP IS-U and Meter-to-Cash (MTC) workflows. I am committed to leveraging my technical problem-solving skills to improve business efficiency and drive project success.
Overview
2020
2020
years of professional experience
Work History
Software Engineer
CGI
Bangalore, INDIA
12.2017 - 01.2020
- Successfully managed and resolved complex incidents within the Sales & Distribution (SD) and Logistics Execution (LE) modules, consistently adhering to Service Level Agreements (SLAs) to restore critical business processes.
- Provided end-to-end support for the Order-to-Cash (OTC) cycle in both discrete and repetitive manufacturing environments across SAP ECC and SAP S/4HANA.
- Procure-to-Pay (P2P) Lifecycle: Managed the full P2P cycle, including the creation and optimization of Purchase Requisitions (PR), Purchase Orders (PO), and meticulous Invoice Verification (LIV) to ensure financial accuracy.
- Master Data Management: Maintained and governed critical MM master data, including Material Master, Vendor Master, Purchase Info Records, and Source Lists, ensuring seamless integration with downstream SD and FI modules.
- Resolved high-priority issues related to sales orders, delivery documents, shipping procedures, and invoice generation, offering clear guidance to end-users.
- Managed inventory-related tasks including stock checks, stock transfers, Goods Receipts (GR), Stock Transport Orders (STO), and consignment processes.
- Applied deep understanding of SD/LE integration with cross-functional modules-including Materials Management (MM), Production Planning (PP), Warehouse Management (WM), EHS, and Finance (FI)-to maintain seamless system interfaces.
- Troubleshot and reprocessed EDI sales order IDOCs, effectively resolving interface errors originating from third-party systems.
- Performed proactive monitoring of OTC-related ABAP programs and scheduled background jobs, identifying and mitigating potential system failures.
- Analyzed and resolved errors in critical OTC reports and managed the printing/output of shipping-related documentation.
- Actively participated in rigorous testing cycles, including User Acceptance Testing (UAT) and regression testing, to ensure the stability of critical document flows after system upgrades and enhancements.
- Collaborated directly with the automation team to develop and validate automation scripts, ensuring they aligned perfectly with complex business requirements.
- Developed comprehensive user manuals and training documentation to empower end-users, while leading internal knowledge transfer sessions to foster a collaborative team environment.
- Technical Troubleshooting & Integration Quality Assurance & Process Improvement
SAP Upskilling Initiative | 2025 – Present
- SAP S/4HANA Sales & Distribution (SD): Advanced studies in Order-to-Cash (OTC) process optimization and configuration.
- SAP IS-U (Industry Solutions for Utilities): Focused learning on Meter-to-Cash (MTC) business processes, including billing, metering, and payment collection cycles.
- Technical Skill Enhancement: Deepening knowledge in cross-functional integration and industry-specific ERP standards to support future implementation projects.
Education
Bachelor of Engineering - Computer Science
Anna University
Chennai07-2017
Skills
- SAP Modules: Sales and Distribution (SD), Logistics Execution (LE), Material Management (MM)
- Functional Expertise: Order-to-Cash (OTC) lifecycle, EDI/IDOC troubleshooting, Pricing Procedures, Inventory Management, and UAT/Regression Testing
- Foundational Knowledge of SAP IS-U & MTC: Familiarity with the conceptual framework of the Meter-to-Cash (MTC) cycle, including the basic principles of metering, billing, energy consumption, and payment/collection processes
- Tools & Platforms: SAP ECC 60, SAP S/4HANA, ServiceNow (SNOW), Freshdesk, Salesforce, SharePoint
Timeline
Software Engineer
CGI
12.2017 - 01.2020
SAP Upskilling Initiative | 2025 – Present
Bachelor of Engineering - Computer Science
Anna University