Dhoruba Glover

Accomplishments

• Achieved $190,000 in monthly cost savings by defining and executing the strategy and milestones for migrating the Enterprise Data Warehouse from Amazon Redshift to Google BigQuery.
• Improved regulatory reporting and data insights development processes for more than 10 stakeholder groups by defining and executing the technical strategy to enable streaming data ingestion and data fulfillment capabilities with the Penn Data Platform.

Responsibilities

• Collaborated with senior engineering leadership to define the vision, objectives, and key results for the Data and Site Reliability Engineering (SRE) organizations.
• Coached six TPM resources responsible for roadmaps and backlogs for twelve development teams within the Data and SRE organizations.
• Owned the roadmap and backlog for three development teams within the Data organization.

Accomplishments

• Led the data team's scope of work to migrate patron and transactional data from third-party service providers into internally owned player account management and sports betting services.
• Drove $2 million in placed bets and onboarded 51,000 new users by managing a cross-functional team of 15 individual contributors to implement a user referral program for the Barstool Sportsbook.

Responsibilities

• Managed a team of three Technical Project Managers across the Data and SRE domains.
• Owned the Data Engineering Roadmap for the Penn Interactive Data Engineering teams.
• Created process documentation templates adopted across the Product organization to capture business and functional requirements, to prepare projects for technical scoping and development.

Accomplishments

• Defined the internationalization requirements for the FreedomPay Commerce Platform to support the rollout of FreedomPay services into international markets for Fortune 500 hospitality providers.
• Defined requirements and created mockups to optimize onboarding processes for new merchants using the FreedomPay Commerce Platform.
• Defined requirements and collaborated with engineering resources to implement frictionless credit application processes and checkout experiences for private-label credit providers.

Responsibilities

• Facilitated requirements-gathering sessions with internal and external business stakeholders to define future-state functional and technical capabilities within the FreedomPay Commerce Platform.
• Composed and reviewed project documentation with stakeholders to align on project objectives and requirements ahead of development.
• Collaborated with internal and external PMO and QA teams to triage defects during development and User Acceptance Testing (UAT).
• Authored technical system integration documentation to inform merchants of the features, functionality, and best integration practices for products within the FreedomPay Commerce Platform.

Accomplishments

• Managed and refined the monthly revenue reporting process using SQL and Microsoft Excel, which generated weekly time savings of 8 hours.

Responsibilities

• Collaborated with business stakeholders to define and implement a standardized process to intake and triage work requests for a team of three data analysts.
• Managed the kanban board and task backlog for a team of three data analysts.

Accomplishments

• Enhanced Philadelphia Beverage Tax (PBT) web application user interface design using Microsoft Visio and InVision.
• Defined the data requirements for migrating historical data from the legacy PBT web application to the future state implementation of the PBT web app.
• Authored user acceptance testing scripts for the PBT web app to enable comprehensive testing of the application before the general release.

Responsibilities

• Facilitated requirements-gathering sessions with senior leaders across the Philadelphia Department of Revenue.
• Authored requirements documents, design documents, and technical workflows for projects within the Department of Revenue to drive alignment between business and engineering stakeholders.
• Evaluated and created proof-of-concept implementations of third-party tools to demonstrate potential value for the Department of Revenue.

Accomplishments

• Associate Business Analyst for three Guidewire Insurance Suite software transformation projects.
• Associate Business Analyst for one Duck Creek Agency Portal software transformation project.

Responsibilities

• Facilitated requirements-gathering sessions with senior stakeholders at mid-regional insurance carriers to implement software transformations for property and casualty insurance providers.
• Collaborated with third-party software vendors to define integration requirements for insurance and agency management systems.
• Collaborated with product owners, engineers, and QA analysts to obtain alignment on new development work before delivery commitment.