Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Suma Basavarappa

Summary

Strategic and visionary Technical Product Leader with 20+ years of IT expertise, specializing in financial product development, process automation, and Agile leadership. Proven ability to drive scalable, cost-effective solutions through data-driven decision-making, rapid prototyping, and full product lifecycle management. Adept at leading cross-functional teams, aligning roadmaps with business goals, and integrating AI to enhance workflows. Known for clear communication, strategic execution, and delivering impactful, customer-centric products in fast-paced, evolving environments.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Lead Technical Product Manager

Optum
01.2022 - Current
  • Directed end-to-end product delivery and commercialization of high-impact financial platforms (Enterprise Chargeback, Financial Console, Service Performance), achieving 85% cost reduction through vendor streamlining and automation.
  • Defined detailed product requirements, user stories, and comprehensive user acceptance criteria (UAT), managing execution timelines aligned with corporate OKRs and engineering capacity.
  • Drove a 30% increase in user adoption by embedding customer feedback into roadmap planning and leveraging Miro for journey mapping and stakeholder workshops, informed by A/B testing and experimentation insights.
  • Rapidly prototyped and iterated user experiences using Figma and Vercel, fostering cross-functional collaboration across design, engineering, and customer success teams.
  • Introduced Generative AI and prompt engineering into the product development lifecycle to enhance intelligent UX, chat-based support, and guided workflows.
  • Led Agile ceremonies, maintained groomed sprint backlogs, and ensured consistent engineering delivery, improving velocity by 20% and reducing cycle time by 35%.
  • Served as the primary liaison between Finance, Engineering, and Customer Success, translating customer voice into actionable product plans and ensuring alignment on security and compliance requirements.
  • Facilitated roadmap reviews with interactive visuals and journey diagrams in Miro, improving alignment and accelerating stakeholder buy-in for strategic initiatives.
  • Monitored release readiness, UAT outcomes, and post-launch performance to drive continuous product improvements and measurable business impact, utilizing A/B testing for data-driven optimization.

Sr. Manager Quality Engineering

UnitedHealth Group
05.2007 - 12.2021
  • Designed and implemented a CI/CD automation framework, accelerating software delivery by 75% and improving quality by 95%
  • Served as a strategic advisor to senior leadership, driving a 40% reduction in defects and enhancing process efficiency
  • Led cross-functional teams, improving automation coverage by 60% and reducing test cycle times by 50%
  • Designed and implemented a CI/CD automation framework, accelerating software delivery by 75% and improving quality by 95%.

Team Lead at Pivotal CRM

CDC Software
01.2004 - 02.2007
  • Directed and empowered a team of six to architect and implement comprehensive test plans for Customer Relationship Management (CRM), marketing automation, and customer service solutions, ensuring alignment with business objectives
  • Championed proactive risk management by establishing robust assessment frameworks and implementing strategic mitigation measures, ensuring seamless project execution and sustained operational excellence

Education

Master of Business Administration -

University of Massachusetts
Amherst, MA
05.2024

Bachelor of Engineering -

Sri Jayachamarajendra College of Engineering
Mysuru, India

Skills

  • Product development strategy
  • Comprehensive product delivery
  • Prompt Engineering & AI Tool Integration
  • Stakeholder Engagement & Executive Reporting
  • Cross-functional Team Leadership & Development
  • User Story Development, UAT Management & Release Readiness
  • UX Collaboration & Prototyping (Figma, Miro, V0 Vercel)
  • AI & Generative Product Design (V0 Vercel, Lovable, Bolt)
  • A/B Testing & Experimentation Design
  • Data Analytics, KPIs, and ROI Tracking (Data-Driven Decision Making)
  • Agile / Scrum SDLC Roadmap(Aha, Rally)
  • Data Analysis & SQL

Certification

  • CPM - Certified Product Manager
  • Career Essentials in Generative AI (By Microsoft & LinkedIn)
  • AI for Leaders (Optum Internal)

Timeline

Lead Technical Product Manager

Optum
01.2022 - Current

Sr. Manager Quality Engineering

UnitedHealth Group
05.2007 - 12.2021

Team Lead at Pivotal CRM

CDC Software
01.2004 - 02.2007

Master of Business Administration -

University of Massachusetts

Bachelor of Engineering -

Sri Jayachamarajendra College of Engineering

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Suma Basavarappa