Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph Vetoe

Simpsonville,SC

Summary

Strategic and dynamic Lead Technical Product Manager with extensive experience driving product vision, development, and execution within Zerion Software. A pivotal member of the management team with a proven track record in setting and achieving the company's strategic goals. Specializes in leveraging Agile and Scrum methodologies to enhance team productivity and deliver high-quality, user-centric mobile applications.

Overview

21
21
years of professional experience

Work History

Lead Technical Product Manager

Zerion Software
01.2021 - Current
  • Core member of the management team, instrumental in shaping the company's strategic direction, setting annual goals, and formulating detailed three-year strategic plans to ensure alignment with the evolving market landscape and the company's growth aspirations
  • Oversaw the implementation of Scrum methodologies across mobile app development teams, enhancing efficiency and fostering a culture of continuous improvement
  • Crafted and implemented a comprehensive product roadmap by integrating insights from cross-functional team collaborations, direct customer feedback, and targeted market research
  • Championed a user-first approach in product design and development, resulting in the creation of an intuitive, market-leading mobile data collection application
  • Established comprehensive feedback loops with customers, utilizing insights to guide feature development and optimizations, resulting in significant improvements in product usability and customer satisfaction
  • Advocated for integrating cutting-edge technologies and methodologies
  • Cultivated a high-performing team environment by leading software engineers, product designers, and QA specialists, enhancing team cohesion and morale through targeted development initiatives and leadership.

Enterprise Support Manager

Zerion Software
01.2014 - 01.2021
  • Led the customer support team, establishing Service Level Agreements (SLAs) and best practices that maintained a 97% satisfaction rating over seven years
  • Developed a Zendesk help center, streamlining support processes and improving user experience
  • Analyzed customer feedback and support metrics to enhance service quality and efficiency continually.

Customer Success Specialist

Zerion Software
01.2012 - 01.2014
  • Addressed customer inquiries and issues, maintaining high levels of satisfaction and loyalty
  • Created and maintained comprehensive help center documentation, facilitating self-service and reducing support tickets
  • Collaborated with product teams to incorporate customer feedback into product improvements.

Legal Assistant

Buonassissi, Henning & Lash, P.C.
06.2011 - 09.2012
  • Supported bankruptcy attorney with client needs, drafting and filing key documents
  • Managed billing and invoicing, ensuring timely payments
  • Developed systems for tracking client and debtor information, improving organizational efficiency.

Legal Assistant

Shapiro & Burson
01.2011 - 06.2011
  • Assisted in mortgage reinstatement processes, working closely with lenders and debtors
  • Maintained databases for accurate reinstatement figures and crucial dates.

Relationship Liaison II & Client Specialist Manager

M&T Bank (& First Horizon Bank)
10.2005 - 09.2010
  • Led customer retention efforts during First Horizon's acquisition, ensuring a smooth transition and customer satisfaction
  • Provided comprehensive support to commercial customers, improving service accuracy and efficiency
  • Supervised and trained the client specialist team, fostering high levels of performance and service.

Tax Group Member Management Analyst

Corporate Executive Board
02.2004 - 10.2005
  • Supported business development and account management, engaging directly with members to meet their needs
  • Managed logistics for member meetings, aiding in renewal conversations and service opportunities.

Education

Bachelor of Science in Political Science -

East Tennessee State University
01.2000

Skills

    • Strategic Planning & Vision Setting
    • Agile & Scrum Methodologies
    • Product Lifecycle Management
    • Cross-functional Team Leadership
    • User Experience & Interface Design
      • Customer Feedback Analysis
      • Technology Strategy & Adoption
      • Leadership & Team Development
      • Timeline Management
      • Interpersonal Communication

Timeline

Lead Technical Product Manager

Zerion Software
01.2021 - Current

Enterprise Support Manager

Zerion Software
01.2014 - 01.2021

Customer Success Specialist

Zerion Software
01.2012 - 01.2014

Legal Assistant

Buonassissi, Henning & Lash, P.C.
06.2011 - 09.2012

Legal Assistant

Shapiro & Burson
01.2011 - 06.2011

Relationship Liaison II & Client Specialist Manager

M&T Bank (& First Horizon Bank)
10.2005 - 09.2010

Tax Group Member Management Analyst

Corporate Executive Board
02.2004 - 10.2005

Bachelor of Science in Political Science -

East Tennessee State University
Joseph Vetoe