Dhruv Desai
Galloway,NJ
Summary
Adept at transforming data into actionable insights, I leveraged my expertise in 10-Key Data Entry and relationship management at Frontline Source Group and HDFC Bank to enhance customer service processes. My analytical prowess and ability to foster client loyalty have consistently improved operational efficiency and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Data Entry
Frontline Source Group
Newark, NJ
01.2023 - 11.2024
- Identified trends in customer inquiries to improve processes or services offered.
- Entered customer information into database systems.
- Processed large volumes of data quickly, accurately, and efficiently.
- Created spreadsheets to track incoming orders or deliveries.
- Developed filing systems to ensure efficient retrieval of stored information.
- Utilized knowledge of various computer programs such as Microsoft Word, Excel, Access.
- Identified, corrected, and reported data entry errors.
- Compiled data from source documents prior to data entry.
- Organized and filed data in appropriate locations for easy access to essential information.
Relationship Manager
HDFC Bank
Nadiad, Gujarat
06.2020 - 11.2022
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Maintained accurate records of all client interactions within the company's CRM system.
- Resolved escalated customer issues efficiently and effectively within established timelines.
Education
BBA - HUman Resouces
Charotar University
05-2019
Skills
- 10-Key Data Entry
- Data Entry
- Data entry knowledge
- Data entry abilities
- Dimensional Data Entry
- Data entry expert
- Medical data entry
- Data Entry and Analysis
- Database data entry
- Data entry experience
Timeline
Data Entry
Frontline Source Group
01.2023 - 11.2024
Relationship Manager
HDFC Bank
06.2020 - 11.2022
BBA - HUman Resouces
Charotar University
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