Dhruv Gupta

• Worked closely with Global Banking, Energy and GSI companies.
• Leading a team in India to work with Indian and APAC Customers.
• Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
• Defined enterprise processes and best practices and tailored enterprise processes for applications.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Worked with customers to understand needs and provide excellent service.
• Supervised deployments and provided troubleshooting and user support.
• Communicated with partners and clients to update product and implementation status at technical or functional level.
• Created strong relationships with key decision makers as trusted advisor of Software Development Lifecycle product line.
• Conducted post-sale requirements gathering, analysis and documentation.
• Presented roadmap and technology infrastructure to customers, demonstrating deep familiarity with APIs, platform infrastructure, security and integration capabilities.
• Assisted Customer Services and Partner teams in responses to customer and prospective customer evaluations, escalations and technical requirements documents.
• Worked closely with product teams to define and prioritize partner feature requests
• Worked with clients post-implementation on user testing, debugging, support and maintenance.
• Developed and delivered technical training designed to enable and educate implementation partners.
• Provided support during customer implementations and applied industry best practices.
• Managed project scope, schedule, status and documentation.
• Conducted technical workshops and education sessions for customers and partner teams.
• Managed project planning, resource allocation, scope, schedule, status and documentation.
• Guided and influenced existing partners on recommended upgrades and enhancements to integrated solutions.
• Worked with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.

Duration: 1.8 years/20 Months

Presales/Consulting - Customers - Major Indian Telco, SMB Business market aimed with Partners with large Telcos in India and Singapore, etc.
1st Solution Engineer in region for Company.
Client Visits/Onboarding to Instart CDN and Digital Experience Cloud. Multi CDN both tiered and parallel handled with Customers.

Total Ownership of running POCs, managing Customer/Internal timelines and having successful deal signing handled.

Working on Nginx and Lua programming to handle different customer requirements.
Coordination with team in different regions - NA, Japan, Singapore and Australia to bring success POCs and deals.
Working on Proprietary patented TCP layer protocol called DPR, from Instart on POCs with Customer, to showcase uplift in Mobile Apps.

Duration: 5.1 years/61 Months

Consulting - Customers - Major players in E-commerce, Retail, Banking, Media and Technology Companies in India and Asia Pacific Japan region.

Managed - Consisting of 5 members located in Bangalore and Japan. Product SME for FEO, Image Manager and Mobile SDK for APJ region.

Technologies – CDN(Akamai) Configurations, Front End Optimization, Image Manager, Python, PhantomJs and Casper Headless Browsers, Mobile Application, ADB, HTTP 1.1, HTTP2, Internet Architecture, HTTPArchive, WebPageTest.org, Hero Image Analysis, Web Performance, Adaptive Image Compression, Image Manager, ESI, Prototyping Demos for Customer, Dom Tree analysis, HTTP2 analysis etc.

Recognition given - Innovator of the year Asia Pacific Japan GSS 2015-16

Client Visits/Handled - Japan, Taiwan, Hong Kong, Thailand, Singapore, Australia and India. More than 20 Customers.

Cloud Architecture - Akamai CDN, AWS, Google Cloud and Azure.

Public Presentations - Presented at various Akamai events and Customer locations.

Example Blog Post -

https://community.akamai.com/community/web-performance/blog/2015/12/16/analysis-of-user-experience-to-network-objects-for-top-500-urls

Duration: 1.3 years / 16 Months

Technologies/Methodologies: Scrum/Sprints, AJAX Calls, Javascript, XHTML, Dojo, jQuery, CSS, YSlow, IBM Datapower, XSL, XML, IBM SVN-Harvest, JSON, Firebug, Firebug Lite, Firefox, IE 6, IE 7, Chrome, Widgets, JSON, XSL-FLO, Dojo Builds, CMS-Alfresco, IBM Clear Quest.

Domain: US Medical Prescriptions and Insurance

Description: Build more than 5 Web Application Single Page Architecture application which are live in Production today. Largest size of the Javascript App has around 40k of lines in it. Worked with Engineering, Business and Scrum Master on gathering requirements, translating to technical documents and then presenting to Senior Architect for approvals. Involved with Pricing, Medical prescription and sticking to HIPPA compliance. Due to the pricing Application response time of the details to customer improved by a factor of 10.

Reference: Eric Roelofs and Bhavin Parikh.

Duration: 1.3 years / 16 Months

Technologies/Methodologies: Scrum/Sprints, AJAX Calls, Javascript, XHTML, Dojo, jQuery, CSS, YSlow, IBM Datapower, XSL, XML, IBM SVN-Harvest, JSON, Firebug, Firebug Lite, Firefox, IE 6, IE 7, Chrome, Widgets, JSON, XSL-FLO, Dojo Builds, CMS-Alfresco, IBM Clear Quest.

Domain: US Medical Prescriptions and Insurance 

Description: Build more than 5 Web Application Single Page Architecture application which are live in Production today. Largest size of the Javascript App has around 40k of lines in it. Worked with Engineering, Business and Scrum Master on gathering requirements, translating to technical documents and then presenting to Senior Architect for approvals. Involved with Pricing, Medical prescription and sticking to HIPPA compliance. Due to the pricing Application response time of the details to customer improved by a factor of 10.  

Reference: David Hahn, and Carla Georges

Duration: 1.4 years / 17 Months

Technologies handled: PHP, .NET, SQL, MySQL, XML, FBML, CSS, Javascript, FB APIs, HTML, Photoshop, Dreamweaver, Navicat.

Domain: US Fraternity and Sorority Web Application, and Facebook Applications.

Details: Built Web Applications using PHP and .NET. Integrated Authorize .NET online payment API to make credit card payment system through Facebook. Lead a team of 3 to build Web Apps, Facebook Applications (15) and Fan Pages (20).

Fan Pages Example: https://www.facebook.com/Miss-Florida-113637528662343/

Reference: Ethan Fieldman and Chad Corbitt.

Technologies handled: .NET, SQL, Nullsoft. Visual Basic. 

Domain: US Education.

Details: Worked on building VB forms interacting with Visual Access Database, which was integrated into the .Net Application. Build installer for it using Nullsoft product.