Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dhruv Patel

Https://www.linkedin.com/in/dhruvpatel180991

Summary

Senior Application Support Engineer with 7 years of experience in enhancing system performance and reliability through expertise in Camstar/OpCenter, Azure Kubernetes, and SQL. Demonstrates a strong analytical approach to resolving complex application issues, achieving a system efficiency and ensuring optimal application support across medical devices and pharmaceutical sectors. Committed to leveraging advanced tools like MSSQL, Oracle, SAP BI, HP ALM, Rockwell ThinManager, to drive future innovations in application performance and support.

Overview

7
7
years of professional experience

Work History

Senior Application Support Engineer

Johnson & Johnson
08.2021 - Current
  • Leveraged Siemens Opcenter and Camstar to optimize manufacturing processes and improve production efficiency through real-time monitoring and analytics.
  • Managed enterprise-level projects in the Medical Devices and Pharmaceutical sectors, ensuring seamless integration with MSP systems and enhancing overall application performance.
  • Identified and resolved Camstar/OpCenter application issues by analyzing application-hosted servers using Grafana and monitoring transactions via AppDynamics, leading to reduced downtime and improved system reliability.
  • Collaborated with cross-functional teams to enhance the debugging process, maintain documentation, and resolve production issues, leveraging Azure Kubernetes for scalable deployment, resulting in a 25% increase in system efficiency and performance.
  • Monitored and optimized application pod performance by effectively restarting and scaling pods in a Kubernetes environment.
  • Utilized Microsoft Azure Explorer to manage and maintain critical application files, including MDB, startup files, portal pages, and DLLs, ensuring efficient deployment and functionality.
  • Worked closely with the configuration team on new project implementations, actively participating in developing enhancements and addressing bug fixes for Kubernetes and Azure setups.
  • Executed commands to manage Kubernetes clusters, navigating contexts and identifying current cluster states for effective resource management.
  • Retrieved and monitored POD information, including listing active PODs, managing namespace, and restarting PODs as needed, ensuring optimal application performance and availability.
  • Collected and analyzed logs from AKS and Event Viewer prior to POD restarts for troubleshooting, while also monitoring memory usage and process consumption within PODs to enhance operational efficiency.
  • Deployed field fixes for enhancements and bug resolutions, ensuring timely updates and improvements to existing systems.
  • Monitored and resolved database synchronization issues and outages, maintaining high availability and performance standards.
  • Contributed to quality assurance efforts by reviewing test plans and analyzing results to identify areas for improvement in application performance or user experience.
  • Configured and set up ThinClient terminals using Rockwell ThinManager for various site plans, ensuring seamless integration and operational efficiency.
  • Provided ongoing production support for ThinClient systems, addressing issues related to performance, configuration, and version discrepancies.
  • Assisted clients with slowness and configuration issues for ThinClients, including batch file setup, while enhancing overall production support tasks such as monitoring, performance optimization, memory management, and load balancer distribution.
  • Generated and distributed reports to management, including Key Performance Indicators and Service Level Agreement.

QA Analyst

Wells Fargo
03.2019 - 08.2021
  • Adept at creating comprehensive test plans and executing various testing types, including manual, ETL, and performance testing. Experienced in Unit, System, Functional, Integration, and Regression testing to ensure thorough quality assurance.
  • Developed test plans, reviewed requirements, and presented structured test cases for team approval. Conducted regression testing for defects in QA repository, collaborating with developers to create testing scripts for ad hoc testing and improved reporting.
  • Utilized HP ALM/Quality Center for managing requirements and test repositories, enhancing overall testing efficiency. Skilled in defect tracking with JIRA, fostering team coordination and mentorship.
  • Improved software quality by executing thorough test plans and identifying defects before release.
  • Proven ability to collaborate effectively with Scrum Masters, Product Owners, and development teams to ensure software quality and improve product delivery timelines. Created detailed test plans and reusable test cases based on business requirements and functional specifications.
  • Conducted manual and automated testing across functional, integration, regression, and performance areas to guarantee comprehensive coverage. Implemented and optimized Loan IQ environments, ensuring efficient configurations and robust performance in the commercial lending industry.
  • Managed and updated a library of automated and manual test scripts to streamline testing processes. Tracked and documented software defects in JIRA, facilitating proactive communication with developers and project teams. Followed established testing schedules to enhance efficiency and support timely product releases.
  • Actively engaged in Agile ceremonies, including daily standup's, sprint planning, backlog grooming, and retrospectives. Led and mentored team members on assigned QA tasks, promoting a culture of quality within the team.
  • Led QA efforts, optimizing testing processes and reducing defect rates through innovative use of automation tools and strategic collaboration.
  • Analyzed complex testing scenarios, implementing efficient test strategies that enhanced system reliability and minimized downtime.
  • Coordinated with cross-functional teams to streamline testing processes, ensuring seamless integration and improved software quality.
  • Drove continuous improvements in testing methodologies, achieving measurable enhancements in software delivery timelines and product quality.
  • Developed detailed test cases and executed meticulous testing, ensuring comprehensive coverage and high-quality software releases.
  • Enhanced testing strategies by identifying gaps in existing processes, leading to improved software quality and reduced defect occurrences.

Associate Software Engineer

Anagh Technology
06.2017 - 03.2019
  • Engaged in client-facing responsibilities across assigned applications, ensuring meticulous documentation of software and application issues, and delivering prompt resolution of problems.
  • Provided application support based on incidents, conducted root cause analysis of defects, and implemented necessary changes to the production application.
  • Utilized in-house developed tool for log analysis to enhance troubleshooting efficiency and formulated SQL queries aligned with business needs, facilitating their implementation by pushing them to bitbucket along with backup and validation queries, followed by execution via Jenkins.
  • Raised change requests (Normal Change/ Emergency Change) for production deployment, ensuring adherence to established processes, and performed application upgrades as required, contributing to the enhancement of system functionalities.
  • Managed ServiceNow incidents/tickets daily, prioritizing and resolving them accordingly, and escalated incidents and requests to relevant Infrastructure, Development, Database, or external vendors when additional expertise was necessary.
  • Engaged with Business partners to analyze and resolve their queries, ensuring compliance with controlled processes according to business and IT requirements, and monitored, followed up, and managed incidents to ensure compliance with established SLAs, collaborating with offshore teams to resolve production processes efficiently.
  • Assumed responsibility for on-call support after office hours, including weekends, particularly for critical production (Pl) issues, and participated in Disaster Recovery (DR) exercises for applications to ensure preparedness and continuity in case of emergencies.

Education

Master of Science - Information Technology

Harrisburg University of Science And Technology
Harrisburg, PA

Skills

  • Programming Languages: NET, C#, Java, JavaScript, HTML, CSS
  • Analytical Skills: Critical Thinking, Detail-Oriented, Problem Solving, Root Cause Analysis
  • Application Support: AppDynamics, Azure Kubernetes, Camstar/OpCenter, SAP BI Applications, MES Applications, Technical Support
  • Database Management: SQL, Performance Optimization
  • Quality Assurance: QA Analysis, Functional Testing, Regression Testing, Integration Testing, ETL Testing, Test Automation, Test Planning, System Testing
  • Tools & Technologies: HP ALM/Quality Center, Jenkins, JIRA, ServiceNow, Selenium, UFT, AppDynamics, Grafana

Timeline

Senior Application Support Engineer

Johnson & Johnson
08.2021 - Current

QA Analyst

Wells Fargo
03.2019 - 08.2021

Associate Software Engineer

Anagh Technology
06.2017 - 03.2019

Master of Science - Information Technology

Harrisburg University of Science And Technology

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Dhruv Patel