Dhruv Shah
Cumming
Summary
Dedicated team player with strong customer service and effective communication skills. Experienced in managing fast-paced environments and creating engaging content, striving to enhance guest experiences and drive social media engagement. Dedicated customer service professional with proven skills in time management and problem-solving. Experienced in supporting students and creating engaging content across social media platforms. Proficient communicator with a strong background in customer service and student tutoring. Demonstrated ability to foster teamwork and enhance student learning through adaptive support and effective study strategies.
Overview
3
3
years of professional experience
3
3
Certifications
Work History
Dunkin Crew Member
Dunkin' Donuts
Cumming
08.2025 - 12.2025
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
CS Tutor
Uplift Education
Cumming
01.2023 - 08.2025
- Worked closely with students to help develop math and essay writing skills.
- Encouraged students to ask questions about topics they did not understand.
- Helped students review and understand previous lessons to make connection with new lesson.
- Assisted students in developing effective study habits and strategies for success in school.
Social Media Coordinator
Self-employeed
Cumming
01.2024 - 07.2025
- Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
- Managed the daily operations of all assigned social media accounts.
- Tracked social media metrics to determine audience growth rate, volume and reach.
Shadowing Intern
Nephrology Consultants Of Georgia
Atlanta
01.2024 - 09.2024
- Assisted with research on nephrology practices and patient care advancements.
- Supported administrative tasks, including scheduling appointments and managing correspondence.
- Collaborated with team members to enhance workflow efficiency and communication.
- Organized and maintained patient records in compliance with confidentiality regulations.
Education
High School Diploma -
Denmark High School
Alpharetta, GA05-2026
Skills
- Content creation
- Customer service
- Effective communication
- Team collaboration
- Problem solving
- CPR certification
- Time management
- Social media management
- Analytical thinking
- Adaptive support
- Basic technical skills
- Cash handling
- Customer complaint resolution
Certification
Cardiopulmonary resuscitation
Timeline
Dunkin Crew Member
Dunkin' Donuts
08.2025 - 12.2025
Social Media Coordinator
Self-employeed
01.2024 - 07.2025
Shadowing Intern
Nephrology Consultants Of Georgia
01.2024 - 09.2024
CS Tutor
Uplift Education
01.2023 - 08.2025
High School Diploma -
Denmark High School