Jalahni Harper
Mount Joy,PA
Summary
Dynamic and customer-focused professional with a strong work ethic and expertise in product knowledge, honed at Giant Food Stores. Proven ability to enhance customer satisfaction through exceptional service and effective cash handling. Recognized for resolving issues promptly and maintaining high standards in fast-paced environments. Developed exceptional customer service and organizational skills in fast-paced retail environment. Skilled in product selection, inventory management, and efficient order processing, looking to transition into new field. Excels in delivering quality service and ensuring customer satisfaction, adaptable to various professional roles.
Overview
2
2
years of professional experience
Work History
Dunkin Crew Member
Dunkin'
10.2025 - Current
- Provided exceptional customer service by efficiently taking orders and addressing customer inquiries.
- Maintained cleanliness and organization of workstations to ensure a welcoming environment for guests.
- Operated kitchen equipment and tools, adhering to safety protocols during food preparation.
- Collaborated with team members to manage high-volume service during peak hours effectively.
Giant Direct Shopper
Giant Food Stores
08.2025 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Selected best-quality perishable items such as meat and produce.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Demonstrated speed and accuracy in order item selection.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Customer Service Cashier
Giant Food Stores
06.2024 - 08.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash register operations, ensuring accuracy in daily cash handling.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained cleanliness and organization of checkout areas for optimal customer experience.
- Resolved customer complaints promptly, enhancing overall satisfaction levels.
Parking Lot Attendant
Reimagined Parking
06.2025 - 07.2025
- Monitored parking lot for compliance with regulations and safety standards.
- Assisted customers with parking inquiries and provided directions to available spaces.
- Utilized point-of-sale systems for payment processing and transaction recording.
- Maintained cleanliness and organization of parking areas to enhance customer experience.
- Provided exceptional customer service, resolving issues promptly and effectively.
- Enhanced customer experience with friendly demeanor and prompt assistance when needed.
Waitress/Restaurant Server
Joe Mamas
06.2023 - 02.2024
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours, maintaining workflow and order accuracy.
- Collaborated with kitchen staff to coordinate timely food delivery and special requests.
- Handled cash transactions accurately, processing payments and managing tips securely.
- Resolved customer complaints promptly, fostering positive relationships with patrons.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Education
High School Diploma -
Steelton Highspire High School
Steelton, PASkills
- Strong work ethic
- Product knowledge expertise
- Customer feedback analysis
- Customer service
- Upbeat and outgoing attitude
- Customer relations
- Cash handling
- Food packaging and handling
Timeline
Dunkin Crew Member
Dunkin'
10.2025 - Current
Giant Direct Shopper
Giant Food Stores
08.2025 - Current
Parking Lot Attendant
Reimagined Parking
06.2025 - 07.2025
Customer Service Cashier
Giant Food Stores
06.2024 - 08.2025
Waitress/Restaurant Server
Joe Mamas
06.2023 - 02.2024
High School Diploma -
Steelton Highspire High School