Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Dhruva Chukkapalli

Dhruva Chukkapalli

Overland Park,KS

Summary

Dedicated Technology Analyst with hands-on experience in designing and implementing low-code applications that streamline workflows and enhance user experience. Skilled in Microsoft Power Platform, including Power Apps, Power Automate, and AI Builder, to build custom business applications that drive efficiency and automate complex processes. Strong background in data integration with Dataverse and other external data sources, enabling real-time insights and improved decision-making. Known for leveraging AI and automation to solve business challenges and delivering scalable, secure solutions aligned with organizational needs. Proven ability to collaborate effectively with cross-functional teams and communicate technical details to stakeholders, ensuring smooth project delivery and high user adoption.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Technology Analyst

Accompany Health
08.2023 - Current
  • Combined Power Automate and AI Builder to create end-to-end automated workflows, including document processing and language translation, significantly improving processing time and accuracy.
  • Developed AI-powered applications to streamline business processes, utilizing data insights from Power Apps and Dataverse for continuous process improvement and enhanced productivity.
  • Integrated natural language processing (NLP) capabilities within Power Apps, allowing users to interact with applications more intuitively, improving user experience and adoption.
  • Leveraged AI Builder in Power Apps to automate data extraction from unstructured documents, reducing data processing time and increasing data accuracy.
  • Involved in integration process for SLAs within Dynamics 365 Customer Service module to efficiently manage customer support inquiries and ensure timely resolution of issues.
  • Established automated processes for creating cases in Dynamics 365 upon customer contact, ensuring swift initiation of support workflows.
  • Integrated CRM with external systems using API, REST/ODATA, and SOAP endpoints to extend functionality and improve data flows
  • Built custom plugins and workflows (both synchronous and asynchronous) for Dynamics 365 CRM on Azure.
  • Implemented Power Virtual Agent chatbots integrated with Dynamics 365 and SharePoint, leveraging the Microsoft Power Platform.
  • Provided database support for CRM tools and applications, including source-to-target mapping and development of data integration jobs using Scribe.
  • Collaborated with DevOps for Azure integrations, ensuring seamless operation and security of CRM D365 application.
  • Optimized the marketing module in D365, automating lead generation and nurturing processes.
  • Directed the deployment of D365 mobile functionalities, enabling real-time access to CRM data for the sales force, and enhancing field service efficiency.
  • Delivered low-code solutions with Microsoft Power Platform, enhancing customization capabilities and reducing development time.

Technology Specialist

Walgreens Boots Alliance
05.2022 - 08.2023
  • · Conducted comprehensive user training for smooth system transitions and provided critical support during go-live phases, ensuring successful system deployment and user adaptation.
  • · Designed plug-ins to populate contact and account number on create of new record.
  • · Designed and developed custom business applications using Power Apps, leveraging low-code/no-code capabilities to rapidly build and deploy solutions.
  • · Leveraged Azure to create timer-triggered functions, automating specific tasks at scheduled intervals
  • · Involved in creation of design solutions based on real-time user feedback, user behavior analysis, and stakeholder inputs, ensuring alignment with both user goals and business objectives.
  • · Developed canvas, model-driven, and web portal apps with Power Apps, seamlessly integrated with Dynamics 365.
  • · Designed and built REST and SOAP services using Web APIs, along with developing SQL stored procedures. Established data connections using CRM web services and custom WCF services for extended CRM functionalities.
  • · Skilled in designing and customizing CRM forms, ribbons, sitemaps, workflows, and dialogs. Created custom plugins and workflows for enhanced automation.
  • · Extensive experience in the MVC design pattern with Razor engine for optimized website performance.
  • Proficient in creating insightful reports and dashboards using Microsoft Power BI.
  • · Generated a variety of design artifacts, including dynamic storyboards, user flows, wireframes, prototypes, and visually compelling vision pieces, to effectively communicate proposed solutions and iterate on designs in response to evolving

TREASURY ANALYST

FRANKLIN TEMPLETON
11.2019 - 04.2021
  • MMCR: Money Movement and Cash reporting
  • MMCR mainly deals with daily cash flow Activities and maintaining bank relationships
  • Main Task includes Reporting the available cash in all the Mutual Fund schemes to the Fund managers
  • Also look after the daily redemptions and subscriptions in various Funds
  • Opening Corporate bank accounts and Access rights to the custody Banks for the employees in the organization
  • Valuating the cash in all the Funds of Funds Subscriptions and Redemptions
  • Tallying Cash at regular time intervals in a day to avoid errors
  • Manual preparation of Trade Tickets and releasing the tickets to various departments within the organization
  • Borrowing of Money from Banks whenever there is a shortfall of balance in the Funds
  • Tracking of RTGS and NEFT Credits in the Custody Bank Accounts
  • Transfer of funds between corporate accounts as per instructions given by the respective departments
  • Utilization of manual cash as per the request given by the investor in the fund
  • Providing necessary reports to the Reconciliation team
  • Considering the cash on next business day if received the credit post cash closure time
  • Ensuring to complete all the tasks within the deadline
  • Escalating to the superiors whenever necessary
  • Maintaining good relationship with custodies
  • Coordination with various departments to avoid delay and errors in the task

Accounts Executive

Kumar and Giri Chartered Accountants
07.2018 - 07.2019
  • Concurrent Audit for Banking Companies
  • Preparation of Reports on Inventory, Payroll, Plant & Machinery, Property, Cash & Bank
  • Preparation of Audit Reports
  • Filed Income tax Returns
  • Filed TDS returns & GST returns

Education

Master of Science - Computer And Information Systems

University of Central Missouri
Warrensburg, MO
12-2022

MBA - finance

Vignana Jyothi Institute Of Management
12.2018

Bachelor of Science - Finance

Krishna University
Vijayawada
12.2016

Skills

    Technologies: Office 365, SharePoint, Azure, Power Platform, Power Apps, Power BI, Power Automate, Power Automate Desktop RPA, Dynamics CRM, Azure AI, Azure Synapse Azure App insights

    RDBMS: MS-SQL Server2008/2012, Oracle

    Development Tools: InfoPath, Power BI, Power Apps, Microsoft Flow, Power Automate, Azure Logic apps

Certification

  • 2018, KPMG certification on 'Essentials of Business Analytics using R'
  • 2021 Nominated for I am Franklin Award
  • Certification done on PL-900 Microsoft Power Platform Fundamentals.
  • Certification done on AZ-203 Developing Solutions for Microsoft Azure.

Timeline

Technology Analyst

Accompany Health
08.2023 - Current

Technology Specialist

Walgreens Boots Alliance
05.2022 - 08.2023

TREASURY ANALYST

FRANKLIN TEMPLETON
11.2019 - 04.2021

Accounts Executive

Kumar and Giri Chartered Accountants
07.2018 - 07.2019

Master of Science - Computer And Information Systems

University of Central Missouri

MBA - finance

Vignana Jyothi Institute Of Management

Bachelor of Science - Finance

Krishna University

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Dhruva Chukkapalli