Microsoft Office
Devidson Innocent
Brand / Story Designer & Developer / IT Specialist Graduate
Indianapolis,IN
Summary
Confident, highly patient and knowledgeable and skilled Computer Technician seeking Trainer position with expertise in help desk environments, assisting both employees and customers with technical issues and offering excellent communication and good judgment and very adaptable of multiple professional software programs, and significant ability to work individually or in a team.
Overview
3
3
years of professional experience
3
3
Certifications
4
4
Languages
Work History
Pit Operator
GXO Logistics
Lebanon, IN
08.2022 - Current
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
- Completed customer orders and warranty services according to manufacturer specifications.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
Quality Inspector / Research Associate
GXO Logistics
Lebanon, IN
02.2021 - 08.2022
- Collaborated with leadership team to identify relevant questions and determine best methods of collection.
- Evaluated potential subject participants to assess suitability for planned studies.
- Produced actionable information that improved the Inbound Digital at GXO.
- Performed research into study topics to increase knowledge and to provide valuable contributions.
Lead Patient Care Coordinator
Sanitas Medical Center
Miami Lakes, FL
11.2019 - 01.2021
- Established rapport and relationships with patients and external partners to cross-train and support medical staff.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Liaised between hospital departments to facilitate effective communication.
- Developed strategic relationships with general practitioners and coworkers to build strong network.
- Encouraged patients to schedule recommended tests and procedures.
- Sent and handled electronic requests for new medications and medication refills.
- Worked with patients to schedule tests and procedures.
- Liaised with pharmaceutical representative to schedule presentation appointments with physician.
Education
Associate of Science - Research Methodology And Quantitative Methods
AIGPE
11.2022 - Current
Associate of Science - Information Technology
MyComputerCareer.com / TechSkills
Indianapolis, IN 11.2022 - 11.2022
Skills
Attention to Detail
Database Management
Decision making
Quality assurance
Claims Processing
PPE Compliance
Good Telephone Etiquette
Active Listening
Software
Adobe Creative Suite
Google Analytics
Notion
Miro
Google Workspace
WordPress / Shopify
Interests
Family
Business
Real Estate
Tech
Certification
ITSA Training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
They say to love unconditionally but not all conditions are being loved.
Devidson Innocent
Timeline
Associate of Science - Research Methodology And Quantitative Methods
AIGPE
11.2022 - Current
Associate of Science - Information Technology
MyComputerCareer.com / TechSkills
11.2022 - 11.2022
ITSA Training
11-2022
Pit Operator
GXO Logistics
08.2022 - Current
Licensed PIT Driver
08-2022
Quality Inspector / Research Associate
GXO Logistics
02.2021 - 08.2022
Lead Patient Care Coordinator
Sanitas Medical Center
11.2019 - 01.2021
Certified Authorizations and Referrals Clerk, Sanitas Medical Center
06-2019