Dia Sneed
Metro Detroit,MI
Summary
Dedicated and experienced professional with a passion for leading and developing teams, aiming to secure a supervisory position where I can utilize my strategic thinking, communication skills and ability to drive performance improvements to support the success of the organization Personable and dedicated Customer Service Representative with extensive experience in multiple industries. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Associate
Amazon
Brownstown, MI
02.2023 - Current
- Processed shipments received from vendors according to established protocols.
- Operated equipment such as scanners and scales correctly during checkout process.
- Identified and analyzed complex problems to develop effective solutions.
- Collaborated with other departments to identify root causes of systemic problems.
- Implemented corrective measures to prevent future occurrences of the same issue.
- Performed routine maintenance on equipment used in the production process.
- Troubleshot mechanical and electrical problems associated with the manufacturing process.
- Sorted items into appropriate bins according to type or size.
- Diligently maintained safety and quality standards.
QUALITY CONTROL TEAM LIASON
Ground Effects Inc.
Warren, MI
10.2021 - 01.2023
- Assisted in coordinating team meetings, preparing agendas and taking minutes.
- Developed processes for tracking progress on projects and reporting outcomes to management.
- Facilitated communication between teams by providing timely responses to inquiries.
- Organized workshops, training sessions and other events related to team activities.
- Prepared reports summarizing project performance metrics using various software applications.
- Created documents including presentations, spreadsheets, memos and emails to support team operations.
- Resolved conflicts between teams by understanding their perspectives and finding common ground solutions.
LOAN PROCESSOR
ABD Federal Credit Union
Warren, MI
01.2019 - 10.2021
- Analyzed loan applications and supporting documents to determine eligibility for approval.
- Reviewed credit reports and financial information to evaluate creditworthiness of applicants.
- Performed detailed calculations to verify income, assets, liabilities and other data provided by applicants.
- Communicated with customers via telephone or email to obtain additional documentation required for loan processing.
- Explained the various types of loans available and advised on the best product suited for customer's needs.
- Maintained accurate records in computer database system during loan origination process.
- Developed relationships with clients, real estate agents, lenders, title companies and attorneys throughout closing process.
- Prepared loan documents including promissory notes, deeds of trust, mortgage insurance policies and truth-in-lending statements.
Production Associate
AGS Automotive
Sterling Heights, MI
01.2018 - 01.2019
- Assisted in the preparation of production orders, ensuring accuracy and efficiency.
- Monitored and adjusted production processes to ensure quality standards were met.
- Collaborated with team members to identify and resolve production issues in a timely manner.
- Communicated with other departments to coordinate activities related to product delivery.
- Ensured that all safety protocols were followed during the production process.
- Inspected finished products for defects before packing them for shipment.
- Operated automated machines used in the assembly line according to established procedures.
- Identified opportunities for improvement and implemented changes to increase productivity levels.
Education
Associate of Arts - Business Administration
Colorado Technical University
Colorado Springs, CO06-2023
Skills
- Quality control
- Manufacturing
- Microsoft word
- Excel
- Power point
- Assembly
- Organizational skills
- Blueprint reading
- Identify customer needs
- Processed Loans
- Provide info on new products (LOANS, CREDIT CARDS)
- Managed transactions
- Basic accounting skills
- Disbursed loans
- Process visa/mastercard payments
- Leadership Qualities
- Program Support
- Preparing reports
- Data Entry
- Management Support
- Service assistance
- New Hire Training
- Cross-Functional Teamwork
- POS System Operation
- Industry Trends
- Customer Service
- Policy Implementation
- Strategy Development
- Performance Improvement
- Computer Skills
- Flexible Schedule
- Multiple Priorities Management
- Research abilities
- Product Inspection
- Order Fulfillment
- Business strategies
- MS Office
- Process Improvement
- Time Management
- Customer interaction
- Complex Problem-Solving
- Event Coordination
- Record and File Management
- Production Support
- Decision-Making
- Performance Evaluations
Timeline
Associate
Amazon
02.2023 - Current
QUALITY CONTROL TEAM LIASON
Ground Effects Inc.
10.2021 - 01.2023
LOAN PROCESSOR
ABD Federal Credit Union
01.2019 - 10.2021
Production Associate
AGS Automotive
01.2018 - 01.2019
Associate of Arts - Business Administration
Colorado Technical University