Diaa Ahmed
Portland,OR
Summary
VMware and Cisco Certified Systems Administrator with 8+ years of experience administering Cloud and on-prem environments, multi-tenant and internal IT. A solid academic background and an absolute obsession with cutting-edge technology.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Systems Administrator/Network Security Engineer
ZoomCare
Portland , OR
09.2021 - Current
- Successfully administered a hybrid infrastructure, encompassing AWS and vSphere, overseeing 200+ EC2 instances and 100+ VMs running Linux and Windows.
- Automated Windows backups, significantly reducing manual intervention and ensuring data security.
- Introduced server build automation, resulting in a 40% reduction in deployment times, optimizing operational efficiency.
- Managed server backups to achieve a 100% recovery rate, safeguarding critical data.
- Implemented deployment services for end-user PCs, dramatically reducing build times by 75%, enhancing productivity.
- Expertly selected appropriate AWS services based on specific compute, data, and security requirements, optimizing resource allocation.
- Configured and maintained Linux servers with the latest releases and patches, bolstering security and performance.
- Implemented monitoring solutions and conducted network performance assessments, making necessary adjustments for optimal system health.
- Administered Fortinet switches, ensuring optimal performance and security.
- Managed Fortigate and Palo Firewalls, implementing robust security measures.
- Configured and maintained Cisco Wireless Network Access Points and Controllers for seamless connectivity.
- Oversaw network security operations across 60+ clinics, on-premises environments, and AWS tenant.
- Implemented and maintained comprehensive security measures for on-premises and cloud-based infrastructure.
Network Administrator - Tier II
Polar Systems
Portland, OR
01.2020 - 09.2021
- Addressed escalated tickets from Tier I support.
- Audited client networks and recommended upgrades and changes that mitigated technical issues.
- Managed a set of assigned clients each of which is a complex network with 100+ servers.
- Consistently solved some of the most complicated network and systems issues.
- Administered customer networks from the Data-link layer to the Application layer.
- Maintained documentation on deployments, configurations, and maintenance in the form of reports, technical diagrams, and KBs.
Network Administrator - Tier I
Polar Systems
Portland, OR
02.2017 - 01.2020
- Supported a varied client base including those in trucking, finance, law, manufacturing, and the medical field.
- Managed 20-30 tickets simultaneously, providing adequate solutions for each unique case.
- Created manuals and other documentation for troubleshooting client-specific issues to develop speedy and efficient solution protocols.
- Responded to automated alerts by quickly fixing issues, including a plethora of Windows errors, disk space/corruption, remote sites going offline, network congestion, and application errors.
- Determined and alleviated hardware, software, and network issues.
- Installed and supported hardware and software, including servers (physical and virtual), applications, firewalls, and switches.
Education
Master of Arts - Analytic Philosophy
Queens College
Queens, NY2013
Bachelor of Arts - English/Philosophy
Queens College
Queens, NY2010
Skills
- Advanced Experience with administering virtual environments, specifically VMware
- Experienced in administering Linux OSs, including Ubuntu, Debian, and Red Hat
- Experienced in Administering Cloud environments, particularly AWS
- Advanced experience in MS enterprise technologies, including Windows Servers, DNS, IIS, Active Directory, and Group Policy
- Understanding of TCP/IP and network troubleshooting, including load balancers, firewalls, and switches
- Experience with administering SAN Storage and backups (cloud and on-prem)
- Trained in administering and troubleshooting multi-vendor environments, including Dell, Cisco, and Veeam
- Experience managing and troubleshooting application servers for a variety of clients, including those in finance, manufacturing, and the medical field
- Familiarity with automation tools such as Ansible
- A sixth sense for troubleshooting
- Strong verbal and written communication skills
Certification
CCENT - 2016
CCNA - 2016/2022
CCNA Security - 2019
VCP-DCV - 2017/2019
VCP- NV - 2022
Timeline
Systems Administrator/Network Security Engineer
ZoomCare
09.2021 - Current
Network Administrator - Tier II
Polar Systems
01.2020 - 09.2021
Network Administrator - Tier I
Polar Systems
02.2017 - 01.2020
Master of Arts - Analytic Philosophy
Queens College
Bachelor of Arts - English/Philosophy
Queens College
CCENT - 2016
CCNA - 2016/2022
CCNA Security - 2019
VCP-DCV - 2017/2019
VCP- NV - 2022
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