Milca Lopez
Portland,OR
Summary
Healthcare professional with strong background in supporting medical staff and enhancing patient care. Skilled in managing administrative tasks, ensuring smooth clinic operations, and maintaining high standards of accuracy and efficiency. Known for effective teamwork, adaptability, and results-driven mindset in dynamic clinical environment. Reliable and skilled in patient interaction, and appointment scheduling.
Overview
7
7
years of professional experience
Work History
Clinic Associate
Zoomcare
01.2021 - 06.2024
- Supported Zoom clinics all over the Portland and Vancouver area
- Adjusted to different environments daily to meet clinic needs
- Supported individual providers by recognizing their unique needs and wants in order to deliver high quality care
- Answered phone lines, updated medical records, scheduled appointments for patients, faxed important paperwork, attended to recalls and verified insurance on a daily basis
- Performed in-house lab testing including: rapid strep, HCG, Flu testing, mono and glucose testing as well as performed blood draws when needed
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
Caregiver
Private Caregiver
09.2018 - 01.2021
- Administered bedside and personal care including ambulation and personal hygiene assistance
- Prepared and maintained patients progress reports daily
- Provide general health care such as overseeing and administering medication, appointment reminder and transporting
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Certified Nurses Assistant
Foster Creek
09.2017 - 11.2018
- Recorded patient intake and output information
- Provide patient comfort by utilizing materials; transporting patients, answering call lights and requests and reporting patient observations to supervising nurse
- Worked independently and as a team
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Cared for 6 to 10 patients at a time daily.
Education
Certified Nurse Assistant II -
Caregiver Training Institute
Portland, Oregon05.2018
Certified Nurse Assistant I -
Caregiver Training Institute
Portland, Oregon08.2017
High School Diploma -
David Douglas High School
Portland, Oregon06.2017
Skills
- Highly organized
- Detail oriented
- Efficient in a fast-paced environment
- Self-motivated
- Ability to multitask
- Excellent communication skills
- Phone etiquette
- Experienced in inventory management
- Time management proficiency
- Medical terminology proficiency
- Certified in CPR/AED
- Phlebotomy
Languages
Spanish
Native or Bilingual
Timeline
Clinic Associate
Zoomcare
01.2021 - 06.2024
Caregiver
Private Caregiver
09.2018 - 01.2021
Certified Nurses Assistant
Foster Creek
09.2017 - 11.2018
Certified Nurse Assistant I -
Caregiver Training Institute
High School Diploma -
David Douglas High School
Certified Nurse Assistant II -
Caregiver Training Institute
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