MELINDA LITTLE
McLoud,OK
Overview
14
14
years of professional experience
1
1
Certification
Work History
Manager Clinic Operations
The Clinic at Hobby Lobby (Integris Managed)
06.2021 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry patients.
Clinical Nurse Supervisor
The Clinic at Hobby Lobby (Integris Managed)
05.2014 - 06.2021
- Supervise clinical staff in collaboration with Office Manager/Providers including hiring, performance evaluations, skills assessments, counseling and disciplinary actions
- Meets coverage demands by establishing work schedules and assigning specific jobs
- Ensures clinical staff are following proper procedures and policies of documentation and chart review for accuracy and completeness
- Communicates need for quality improvement
- Delivers exceptional patient/family relations by welcoming them warmly and offering immediate assistance
- Provides direction, guidance, and leadership over the clinical staff for effective teamwork
- Provides staff with information, education, and tools to ensure they are supporting efficient patient flow and telephone triage in the clinic
- Responsible for clinic management activities when office manager is out of the office
- Acts as a role model and clinical resource for staff.
Clinical Nurse Supervisor
IFC-Edmond East
08.2012 - 05.2014
- Supervised clinical staff in collaboration with Physicians including hiring, skills assessments, performance evaluations, counseling and disciplinary actions
- Assisted with tasks and work duties to maintain team productivity
- Helped team handle high-volume work by prioritizing tasks and organizing supplies
- Improved nursing practice by assessing work of clinical team for quality and conformance with nursing standards
- Provided effective communication, direction, and leadership over clinical staff for motivation and teamwork
- Delegated tasks within the team members scope of practice
- Participated in the development and recommendation of capital budget for the areas managed.
Clinical Educator/Safety Specialist
INTEGRIS PHYSICIAN SERVICES
02.2011 - 08.2012
- Provided ongoing safety, environmental, infection control, laser safety, ancillary compliance and patient safety programs for IPS and managed groups
- Developed and implemented policies and procedures that guide/support the provision of safety compliance
- Monitored staff and service performance in relation to those standards, policies, and procedures
- Evaluated and coordinated the clinical processes to be implemented at the clinic site
- Validated competency and was a resource to managers and supervisors at various clinic locations
- Developed standards of accountability and methods of reporting
- Developed and provided clinical orientation and ongoing education to all clinical personnel
- Conducted clinical orientation for new employees and also conducted enterprise training for those employees.
Education
Practical Nursing -
Gordon Cooper Technology Center
Shawnee, OK06.2007
Skills
- Excellent communication skills
- Strong attention to detail
- 30 years experience in Healthcare
- Staff Management
- Staff Training and Development
- Team Leadership
- Highly organized
- Great interpersonal skills
- Able to multitask efficiently and effectively
Certification
- Licensed Practical Nurse
- Cpr
Timeline
Manager Clinic Operations
The Clinic at Hobby Lobby (Integris Managed)
06.2021 - Current
Clinical Nurse Supervisor
The Clinic at Hobby Lobby (Integris Managed)
05.2014 - 06.2021
Clinical Nurse Supervisor
IFC-Edmond East
08.2012 - 05.2014
Clinical Educator/Safety Specialist
INTEGRIS PHYSICIAN SERVICES
02.2011 - 08.2012
Practical Nursing -
Gordon Cooper Technology Center
- Licensed Practical Nurse
- Cpr
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