Diabri Hollis
Fort Worth,Tx
Summary
A motivated and detail-oriented professional with experience in logistics, customer service, and warehouse operations. Skilled in inventory management, freight processing, and data entry, with a background in handling high-value inventory under strict compliance standards. Strong in resolving issues, mentoring new team members, and improving team workflows. Currently focused on building technical skills in cybersecurity, including network troubleshooting, data protection, and risk assessment, with plans to earn the CompTIA+ certification.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Inventory Control Specialist - Hybrid
Cooper Surgical
03.2025 - Current
- I manage the receipt and verification of reproductive and fertility medical products using Microsoft Dynamics 365 to keep inventory accurate across multiple warehouse locations.
- My work combines on-site inventory checks with remote data reconciliation, giving me the ability to maintain strong stock integrity while meeting company and industry standards.
- Each day I perform cycle counts and resolve discrepancies by reviewing data in the system and verifying product on the floor.
- I partner with Purchasing, Quality Assurance, and Shipping through in person conversations and virtual collaboration to support smooth order fulfillment and avoid stock shortages.
- I maintain detailed records and generate weekly reports that provide leadership with remote visibility into warehouse performance and inventory trends.
- I also train and mentor team members on standard procedures and system best practices, balancing hands-on coaching with online sessions.
- I lead process improvement initiatives by analyzing performance data and applying lean methods to reduce errors and improve workflow.
- My work supports leadership in aligning daily warehouse operations with long term organizational goals.
Inbound Coordinator
RSR Group
02.2024 - 03.2025
- Oversaw inbound freight receiving, verified shipment contents, and accurately updated inventory records using RF scanners and manual documentation.
- Ensured compliance with company policies and safety standards while unloading goods.
- Conducted quality inspections on incoming shipments, reported damages, and coordinated with carriers for claims resolution.
- Maintained thorough and organized records of Bills of Lading (BOLs) and invoices.
- Trained new hires on receiving procedures, inventory tracking, and safety protocols.
- Supported continuous improvement efforts to streamline warehouse inbound operations.
Customer Success Representative - Hybrid
Wells Fargo
01.2023 - 02.2024
- I supported customers across multiple channels including phone, text, chat, and video by responding to routine and moderately complex inquiries about financial products and services.
- I focused on providing a best-in-class customer experience while consistently following Wells Fargo guidelines, policies, and regulatory requirements.
- I worked on a hybrid schedule, alternating one week remote with one week in the office.
- This setup allowed me to adapt smoothly to both environments and deliver reliable customer support no matter where I was working.
- I handled over fifty calls a day and maintained a ninety eight percent satisfaction rating by resolving most issues on the first contact.
- I regularly researched customer problems, collaborated with other departments, and ensured issues were resolved quickly and accurately.
- I was also trusted as a Lead Banker Coach, where I guided new hires and less experienced team members on call flow, tone, and problem-solving techniques.
- I played an active role in onboarding and supporting new initiatives to help improve both team performance and customer outcomes.
Warehouse Associate
Cencora (Amerisource Bergen)
01.2022 - 01.2023
- Processed and shipped over 150 pharmaceutical and OTC orders daily, utilizing RF scanners and WMS software to ensure accuracy and regulatory compliance.
- Achieved a 120% productivity rate with zero picking or packing errors.
- Carefully handled temperature-sensitive and high-value medications, maintaining strict adherence to FDA guidelines and quality control standards.
- Participated in daily safety inspections and maintained a clean work environment.
- Assisted with inventory audits and cycle counts to maintain accurate stock levels.
- Supported ongoing process improvements to enhance warehouse efficiency and safety.
Sales Associate
GAP
01.2020 - 05.2021
- Delivered personalized shopping experiences by assisting customers with product selection, styling advice, and size fitting, driving a 20% increase in average transaction value.
- Consistently led in GAP credit card sign-ups, exceeding monthly targets.
- Recognized twice as Employee of the Month for exceptional customer service, reliability, and sales performance.
- Maintained a positive store environment through effective merchandising and stock replenishment.
- Supported store promotions and floor resets to optimize product displays and enhance the customer shopping experience.
- Collaborated with team members to meet sales goals and improve store operations.
Education
Cyber Security Certificate - Cyber Security
University of Texas At Dallas
03-2025
Timber Creek High School -
Timber Creek High School
05.2021
Skills
- Inventory Control
- Customer Service
- WMS Software (Microsoft D365)
- Order Fulfillment
- Quality Assurance
- Root Cause Analysis
- Supply Chain Coordination
- ERP Systems (Microsoft D365)
- CRM Platforms (Microsoft Dynamics, Zendesk)
- Data Entry
- Microsoft Office Suite
- Google Workspace
- Cycle counting
- Paperwork preparation
- Logistics planning
- Inventory monitoring
Certification
Cyber Security
Timeline
Inventory Control Specialist - Hybrid
Cooper Surgical
03.2025 - Current
Inbound Coordinator
RSR Group
02.2024 - 03.2025
Customer Success Representative - Hybrid
Wells Fargo
01.2023 - 02.2024
Warehouse Associate
Cencora (Amerisource Bergen)
01.2022 - 01.2023
Sales Associate
GAP
01.2020 - 05.2021
Timber Creek High School -
Timber Creek High School
Cyber Security Certificate - Cyber Security
University of Texas At Dallas
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