Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diadra Torres

Customer Service
Modesto,CA

Summary

Attentive Customer Service Representative with 17 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player. Proficient with working knowledge of customer service software, databases and tools. Strong leader committed to motivating team members to deliver better results.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service

RH
08.2020 - 01.2022
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
  • Resolved issues by coordinating with leadership, distribution centers and drivers.
  • Responded to customer calls and emails to answer questions about products and services.

Membership Sales

Equinox
01.2019 - 05.2020
  • Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
  • Exceed monthly sales goals for club memberships and ancillary services.
  • Host events and workshops for in-club lead generation.
  • Monitored competitor activities and innovations to stay ahead and proactively adjusted strategies.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.

Regional Sales Manager

Chantecaille
06.2016 - 09.2018
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
  • Resolve customer complaints regarding sales and service.
  • Monitor customer preferences to determine focus of sales efforts.
  • Established budgets and approved budget expenditures.

Business Manager

Neiman Marcus
06.2015 - 06.2016
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
  • Exceed daily, monthly, and yearly sales goals.
  • Determine price schedules and discount rates.
  • Direct, coordinate, and review activities in sales, service accounting, record keeping, in receiving and shipping operations.

Education

High School Diploma -

Liberty High School
Brentwood, CA
06.2002 - 06.2006

No Degree - Esthetician

Paris Beauty College
Concord, CA
02.2006

Skills

POS Systems

Timeline

Customer Service

RH
08.2020 - 01.2022

Membership Sales

Equinox
01.2019 - 05.2020

Regional Sales Manager

Chantecaille
06.2016 - 09.2018

Business Manager

Neiman Marcus
06.2015 - 06.2016

High School Diploma -

Liberty High School
06.2002 - 06.2006

No Degree - Esthetician

Paris Beauty College
Diadra TorresCustomer Service