Diafania Gonzalez
Cypress,CA
Summary
Dynamic Store Manager with expertise in enhancing service delivery, mentoring staff, and optimizing operational efficiency. Proven track record in team coordination and financial oversight to maximize profitability. Accomplished Store Manager known for fostering team motivation and driving service excellence. Experienced in training staff to enhance performance while maintaining budgetary controls and implementing safety protocols, contributing to a secure and efficient operational environment.
Overview
1
1
Language
9
9
years of professional experience
Work History
Store Manager
Extra Space Storage
Stanton, California
05.2023 - Current
- Managed daily operations of storage facility to ensure efficient service delivery.
- Trained and mentored staff to enhance customer service skills and ensure adherence to operational procedures.
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
- Coordinated team member schedules to ensure optimal coverage during peak hours, improving service availability.
- Implemented safety protocols to ensure a secure environment for customers and staff.
- Delegated work to staff, setting priorities and goals.
- Reviewed financial statements and sales reports to assess productivity and identify areas for goal achievement.
Restaurant General Manager
La Parrilla guacamole
Stanton, California
11.2021 - 04.2023
- Maintained detailed records of sales transactions and daily shift reports to identify trends and support operational decisions.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Led team meetings and provided ongoing coaching to improve employee performance.
- Coordinated with vendors to maintain inventory levels and negotiate product orders.
- Solicited guest feedback on food quality, addressed issues promptly, and ensured timely service of additional items and beverage refills.
- Ensured cleanliness, organization, and sanitation of food and beverage products to uphold quality standards and compliance.
Assistant Manager
HVAC SHR
Orange, California
01.2018 - 10.2021
- Process payroll using advanced accounting software and payroll systems.
- Maintain employee records, updating personal information and payroll changes.
- Processed and validated invoices for accuracy and compliance with company policies.
- Assisted in preparing monthly financial reports for management review.
Education
Bachelor of Science - Accounting
California State University, Fullerton
Fullerton, CA05-2019
Skills
- Customer service
- Staff training
- Budget management
- Safety protocols
- Financial analysis
- Expense management
- Expense tracking
- Maximizing profitability
- Strategic planning
- Sales strategy
- Team motivation
Languages
Spanish
Full Professional
Accomplishments
- Extraordinary award
Timeline
Store Manager
Extra Space Storage
05.2023 - Current
Restaurant General Manager
La Parrilla guacamole
11.2021 - 04.2023
Assistant Manager
HVAC SHR
01.2018 - 10.2021
Bachelor of Science - Accounting
California State University, Fullerton