Diah Morgan
Waukesha,WI
Summary
Professional Summary Energetic Customer Service independent and self-motivated worker . If chosen I will put my best foot forward. Efficient with strong planning and problem-solving abilities focused on meeting demanding schedules with optimal routes. Familiar with inspecting vehicles and completing basic maintenance. Good recordkeeping abilities with strong attention to detail and systematic approach to meeting all transportation needs.
Overview
20
20
years of professional experience
Work History
Corrrectional Officer
Wisconsin Department of Corrections
Milwaukee, WI
09.2023 - Current
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
Deliveray Driver
Instacart Shoppers
Waukesha, WI
10.2020 - Current
- Planned optimal routes to minimize delays and maximize time efficiency.
- Consulted with customers to gain feedback and address concerns with products or services.
- Delivered goods and services to customers on time and in excellent condition.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Practiced safe and secure loading methods to avoid damaging goods.
Lyft
Lyft And Uber
Waukesha, WI
01.2018 - Current
- Achieved consistently high customer scores due to exceptional service.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Offered riders information about local attractions and restaurants.
- Cleaned vehicle regularly to maintain professional appearance.
- Notified customers of delays, decreasing calls to support.
- Maintained vehicle in clean and safe manner to maximize passenger satisfaction.
- Presented clean and sanitized vehicle to customers for utmost satisfaction.
- Received belongings from passengers and safely and securely stowed items and luggage.
- Upheld high standards of professionalism and discretion when working with high-value clients.
Correctional Officer
Milwaukee House of Correction
Franklin, WI
08.2020 - 09.2022
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
Bartender
Gene's Supper Club
Milwaukee, WI
04.2004 - 08.2016
- Balanced daily registers and generated sales reports to support financial and administrative objectives.
- Made product recommendations to customers based on preference, food pairings and special promotions.
- Engaged in small talk with patrons to build rapport and earn repeat business.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
- Upsold customers from shelf to premium brands to help boost sales.
- Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
- Promoted customer safety by maintaining current list of available ride services for inebriated customers.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Education
2023
High School Diploma -
2020
Skills
- Experience MARCH 2020 - CURRENT
- Self employed
- Instacart Southern Wisconsin , Wisconsin
- Received and process grocery orders Picked as well as shopped quality
- Items for customers Kept groceries in room temperature control bags
- Delivered groceries on time
- DECEMBER 2017 - CURRENT
- Self employed
- Lyft Southern Wisconsin , Wisconsin
- Responsible for transporting clients between Destination in a safe and
- Timely manner sometimes required to pick up suitcases groceries etc
- Perform vehicle safety and maintenance checks
- JUNE 2019 - AUGUST 2019
- Driver
- Bare Down logics Sussex , Wisconsin
- Loading , Transporting and delivering items to clients or business in a safe
- Timely matter reviewing orders before and after delivery to ensure the
- Orders are complete making sure the customer is satisfied assisting with
- Loading and unloading item items from vehicles
- FEBRUARY 2013 - FEBRUARY 2020
- Bartender/Waitress
- Encoure Milwaukee , Wisconsin
- Verify identification and age Make traditional and create cocktails Process
- Payments for customers Clean glasses as well as utensils Make
- Suggestions based on customer taste Make cash receipts and prepare
- Cash deposits open and maintain tabs throughout my shift building a trust
- With regular customers Help maintain a safe and positive atmosphere
- DECEMBER 2005 - APRIL 2013
- Teacher
- Christian Foundation Daycare Milwaukee , Wisconsin
- Feeding and grooming children introducing children to new Age appropriate
- Hobbies sanitizing all toys and play areas designing and following a full
- Schedule of activities Supervising on the playground and reporting to
- Parents
- DM
- APRIL 2010 - SEPTEMBER 2016
- Janitorial/self-employed
- Coverall Brookfield , Wisconsin
- Perform heavy cleaning duties such as cleaning floors shampooing rugs
- Washing walls and glasses and removing rubbish
- Criminal justice, Clients, Delivery, Designing, Pick, Quality, Reporting, Safety, Supervising, Teacher
- Excellent sense of direction
- Responsible driver
- Perfect attendance record
- Local Delivery
Timeline
Corrrectional Officer
Wisconsin Department of Corrections
09.2023 - Current
Deliveray Driver
Instacart Shoppers
10.2020 - Current
Correctional Officer
Milwaukee House of Correction
08.2020 - 09.2022
Lyft
Lyft And Uber
01.2018 - Current
Bartender
Gene's Supper Club
04.2004 - 08.2016