Diairis Hernandez

Leadership

• Led cross-functional teams in execution of strategic projects, fostering collaboration and ensuring alignment with corporate goals.
• Developed and maintained strong client relationships, ensuring high levels of satisfaction and repeat business.
• Established best practices for project management within client organizations, leading to more predictable and successful outcomes.
• Facilitated workshops and training sessions for client staff, enhancing their skills and knowledge in key areas.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Devised and implemented processes and procedures to streamline operations.
• Developed effective improvement plans in alignment with goals and specifications.
• Managed Projects for seven borders to Mexico/Canada processed 40-45 electronic train interchanges.
• Supported creation of detailed, technical financial models to value potential acquisition targets.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  Assisted clients in navigating complex industry challenges with strategic recommendations.
• Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
• Developed innovative strategies for clients, resulting in increased revenue and business growth.
• Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
• Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
• Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
• Designed tailored training programs for employees at various levels within the organization, boosting overall skillsets.

Communication

• Analyze and hold conference calls with customers based on a pattern of issues we are encountering
• Conduct in-house consulting to solve issues preventing us from reaching assigned goals.
• Analyze and interpret data to ensure an accurate reception and produce purposeful results.
• Assist colleagues in communicating effectively in correlation to Human Resources standards.
• Ensure inclusivity in the team and promote a healthy and result driven work environment.
• Communicate short and long-term strategic plans to support company and customer business objectives.
• Facilitate the understanding of organizational initiatives to ensure we meet metric expectations.
• Project Managed our team while working through complex workloads by conducting in-house consulting.
• Influence and encourage positive outcomes using my mentoring skills.
• Use my advance customer service skills to educate my team in pursuing our objectives
• Developed and maintained strong cross-functional relationships with internal and external clients.

Technical

• Navigate through errors on our electronic data interchange (EDI) systems and modify to the correct data.
• Utilize a variety of systems (Automated Transborder Management, Enterprise Shipment Service, Message Navigator for EDI’s, and Salesforce) to ensure accuracy of the work assignments.
• Enforce continuous improvement programs for positive deliverables
• Utilize my expertise to efficiently manage through discrepancies and update to accurate information.
• Compare prior results of the EDI to ensure assignments remain accurate.
• Navigate trouble shooting issues with external and internal customers to enhance their experience with our team.
• Communicate with external customers, including Law Enforcement, of erroneous information to ensure the outcome meets appropriate regulations.
• Constantly review customer’s submissions of electronic transmissions to prevent errors which may result in financial strains.
• Work with customers on errors committed and de-escalate frustrations caused by financial tariff in place.
• Collaborated with teams to define, strategize, and implement marketing and web strategies.
• Increased client satisfaction by developing comprehensive consulting strategies tailored to each business's unique challenges and objectives.
• Conducted risk assessments for business processes, recommending measures to mitigate potential impacts.
• Implemented customer relationship management (CRM) systems, improving client engagement and retention rates.
• Coordinated with external partners and vendors to deliver comprehensive solutions that meet clients' diverse needs.
• Streamlined communication processes for clients, enabling more effective collaboration and decision-making.
• Enhanced team productivity with implementation of agile methodologies, streamlining project delivery processes.