Dialantha Armand
Miami,FL
Summary
Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance.
Overview
10
10
years of professional experience
Work History
Crew Member Trainer
Burger King
Miami Beach, FL
05.2021 - Current
- Reviewed project requirements with customer to clarify issues and facilitate timely completion of job.
- Distributed necessary tasks and duties during each shift.
- Supervised team members and oversaw effective and efficient completion of job duties.
- Quickly and efficiently resolved complaints and escalated issues.
- Educated crew workers on quality standards throughout construction process.
- Trained other employees in customer service, food safety and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
Sales Associate
Ross Dress For Less
Miami, FL
06.2020 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
Phlebotomist
Medi Sun Medical Center
Miami, FL
02.2021 - 05.2022
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Organized daily work based on collection priority.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Performed bedside tests like bleeding time tests and entered results into patient charts.
- Used personal protective equipment correctly to protect coworkers and patients.
Crew Member
Checkers And Rally's
Miami Gardens, FL
11.2019 - 10.2020
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
Valet Attendant
Valet Parking
Miami, FL
12.2018 - 09.2019
- Parked and retrieved cars carefully to prevent damage and avoid delays.
- Established positive guest relationships through consistent delivery of excellent customer service.
- Welcomed arriving guests and explained car retrieval procedures.
- Recorded make, model and exact location of each parked vehicle for easy retrieval.
- Surveilled parking areas to watch for vandals and other issues likely to cause damage to or theft of vehicles.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Completed claim check, vehicle damage and billing dispute forms.
Sales Associate
7 Eleven Gas Station
Miami, FL
01.2015 - 12.2018
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Education
Ekg - Nursing
ICR Florida Education
Miami, FL03.2021
GED -
ICR Florida Education Institute
Miami, FL01.2021
Cna License - Practical Nursing
ICR Florida Education Institute
Miami, FL03.2021
Phlebotomy - Nursing
ICR Florida Education Institute
Miami, FL12.2020
Skills
- Cash Register Operations
- Active Listening
- POS Systems
- Restaurant Operation
- Kitchen Sanitation
- Workplace Safety
- Training Tools and Resources
- Policies and Procedures
- Biohazard Policy Compliance
- Patient Relations
- Glucose Screening
- Medical Histories and Vital Statistics
- Specimen Collection
Languages
French
Elementary
Timeline
Crew Member Trainer
Burger King
05.2021 - Current
Phlebotomist
Medi Sun Medical Center
02.2021 - 05.2022
Sales Associate
Ross Dress For Less
06.2020 - Current
Crew Member
Checkers And Rally's
11.2019 - 10.2020
Valet Attendant
Valet Parking
12.2018 - 09.2019
Sales Associate
7 Eleven Gas Station
01.2015 - 12.2018
Ekg - Nursing
ICR Florida Education
GED -
ICR Florida Education Institute
Cna License - Practical Nursing
ICR Florida Education Institute
Phlebotomy - Nursing
ICR Florida Education Institute
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