Diamelis Varona
Hialeah,USA
Summary
Dynamic Claims Assistant at Liberty Claims Corp, with a strong background in property insurance support and client communication. Proven track record in assisting with complex claims, facilitating timely resolutions, and enhancing policyholder satisfaction. Bilingual in English and Spanish, skilled in coordinating with diverse teams to streamline workflows, and ensure compliance with carrier standards.
Overview
13
13
years of professional experience
Work History
Claims Assistant - Property Insurance
Liberty Claims Corp
Miami, USA
02.2023 - Current
- Managed property insurance claims related to water, wind, and fire losses.
- Read and reviewed claim documents and estimates to stay informed and effectively assist the public adjuster during the claims process.
- Coordinated with external vendors to secure necessary documentation for claims processing.
- Communicated with adjusters, policyholders, and carriers to facilitate claim resolutions.
- Prepared documents for mediation and appraisal to support dispute resolution.
- Assisted claim adjusters in gathering essential information from clients for effective claim handling.
- Communicated effectively with policyholders, providing updates and explaining the claims process clearly.
Sales Representative
ROTO-ROOTER
Miami, USA
12.2018 - 05.2020
- Educated homeowners and property managers on water damage restoration services following plumbing-related emergencies.
- Responded to leads generated by Roto-Rooter technicians, and conducted on-site inspections to assess damage and explain the restoration process.
- Collaborated with insurance adjusters and restoration teams to streamline claims and project scheduling.
- Maintained accurate documentation, and followed up with clients to ensure satisfaction and project completion.
- Built and maintained strong client relationships to encourage referrals and repeat business.
Customer Service & Sales Roles as supervisor
Goodwill & Rainbow Store
Miami, USA
01.2013 - 01.2019
- Supervised daily operations of customer service and sales teams.
- Resolved escalated customer issues, and ensured client satisfaction.
- Trained and supported team members to meet performance goals.
- Maintained service quality, and encouraged repeat business.
- Enforced compliance with company policies and safety regulations consistently.
- Managed inventory levels to prevent shortages and streamline supply management.
Education
High School Diploma -
Raul Galan
Santi Spiritus Cuba 06-1989
Skills
- Bilingual: English and Spanish
- Customer service and relations
- Claims handling support
- Estimate reading (Xactimate)
- Insurance documentation management
- Microsoft Office Suite
- Scheduling and task coordination
- Conflict resolution and problem-solving
- Team supervision and training
- Communication skills
- Attention to detail and multitasking
Licenses And Skills
Florida 3-20 Public Adjuster License, Bilingual: English and Spanish, Familiar with Xactimate, Strong communication, organization, and claims support skills
Timeline
Claims Assistant - Property Insurance
Liberty Claims Corp
02.2023 - Current
Sales Representative
ROTO-ROOTER
12.2018 - 05.2020
Customer Service & Sales Roles as supervisor
Goodwill & Rainbow Store
01.2013 - 01.2019
High School Diploma -
Raul Galan
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