Diaminz Brown
Augusta,GA
Summary
Facilitated resolution of diverse customer inquiries, ensuring prompt issue resolution and high levels of customer satisfaction.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Mobile Phlebotomist
Diamond Medical Laboratories
Washington, DC
12.2025 - Current
- Assisted in verifying test requisitions against nursing station logs and resolving discrepancies with facility personnel.
- Maintained personal safety and proper handling of specimens during transport; recorded mileage according to management guidelines.
- Conducted venipunctures while prioritizing patient comfort and safety.
- Applied aseptic techniques and followed department protocols to ensure specimen quality.
- Recorded collection details accurately, including initials, date, and time of collection.
- Followed legal and industry standards to promote a secure and healthy work environment.
- Entered sample acquisition details into laboratory information systems efficiently.
- Maintained high standards of service and professional conduct to enhance company reputation.
Healthcare Claims Processor
Sutherland Global
11.2023 - 10.2025
- Process CPT/REV codes, service codes/diagnosis codes, modifiers, and hold codes.
- Reviewed and processed insurance claims for accuracy, completeness, and compliance with company policies.
- Managed a caseload of XX+ claims simultaneously while meeting quality standards and turnaround time expectations.
- Utilized computer systems/software applications effectively for efficient data entry/update purposes
- Processed front end and back end claims Systems (pega/trucare, Evicore ,authtool,CAT) Medicaid Medicare DSnP and Chip Authorizations ,Dental ,Anesthesia ,Hysterectomy , high dollar, Duplicates , institutional, Professional inpatient , outpatient, therapy, radiology DME etc.
- Remote
Remote Call Center Representative
Afni of Bowling Green
Augusta, GA
09.2022 - 11.2023
- Answer incoming customer calls and provide assistance with billing inquiries, product information, and service-related issues.
- Utilize call center software to document customer interactions, update customer profiles, and escalate complex issues as needed.
- Resolve customer complaints and concerns in a timely and professional manner to ensure customer satisfaction.
- Provide support and guidance to customers in navigating self-service options and online portals.
Customer Service Representative
Sitel
Augusta, GA
09.2020 - 09.2022
- Assisted patients with registration, check-in, and scheduling of appointments.
- Provided information on medical services, insurance coverage, and financial options.
- Conducted patient satisfaction surveys and addressed concerns to enhance service quality.
- Collaborated with healthcare providers and staff to optimize patient care delivery.
Patient Support Specialist
Alorica
Augusta, GA
08.2018 - 09.2020
- Managed patient registration, insurance verification, and referral processing.
- Coordinated patient admissions and facilitated communication between departments.
- Conducted eligibility screenings for financial assistance programs and guided patients through the process.
- Ensured accurate documentation of patient information and compliance with regulatory requirements.
Education
High School Diploma - undefined
T.W.Josey High School
Skills
Knowledge of laboratory procedures and specimen handling
Customer Service
Exceptional bedside manner
Strong procedural and phlebotomy skills
Proficiency in infection control and aseptic techniques
Remote Communication
Call Center Software
Appointment Scheduling
Problem-solving
Multitasking
Time Management
Active Listening
Adaptability
Conflict Resolution
Data Entry
Technical Proficiency
Onenote
Certification
Certified Phlebotomist
National Healthcare Certification Organization
Timeline
Mobile Phlebotomist
Diamond Medical Laboratories
12.2025 - Current
Healthcare Claims Processor
Sutherland Global
11.2023 - 10.2025
Remote Call Center Representative
Afni of Bowling Green
09.2022 - 11.2023
Customer Service Representative
Sitel
09.2020 - 09.2022
Patient Support Specialist
Alorica
08.2018 - 09.2020
High School Diploma - undefined
T.W.Josey High School