Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Diamon Keaton

Atlanta,GA

Summary

Results-driven case manager with over 7 years of experience in personal injury cases and injury claims. Adept at negotiation and conflict resolution to enhance client satisfaction. Proven ability in handling intricate cases and maintaining precise records. Utilizes exceptional communication and collaboration skills to achieve favorable results. Dedicated to improving legal strategies and client advocacy through innovative solutions and strategic partnerships.

Overview

7
7
years of professional experience

Work History

Claims Specialist

State Farm Insurance Inc
02.2024 - Current
  • Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
  • Examined claims forms and other records to determine insurance coverage.
  • Verified insurance claims and determined fair amount for settlement.
  • Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Improved claim resolution times by efficiently managing a caseload of 150+ claims per month.
  • Mentored junior adjusters on best practices and industry regulations, contributing to their professional growth and development.

Litigation Paralegal

The Law Office Of Julian Sanders
01.2021 - 02.2024
  • Ensured accurate record-keeping by maintaining up-to-date case files, both physical and electronic formats.
  • Assisted in securing favorable settlements for clients by drafting persuasive settlement proposals and negotiating terms.
  • Facilitated smooth communication between all parties involved in litigation, preventing misunderstandings and delays.
  • Interviewed clients to obtain information relevant to cases.
  • Created weekly, monthly, and quarterly expense reports.
  • Provided ongoing support to case managers in crisis situations, guiding them through problem-solving strategies and promoting best practice approaches.
  • Oversaw accurate documentation of client progress notes, maintaining compliance with legal requirements as well as organizational policies and procedures.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.

Case Manager

Morgan & Morgan
01.2018 - 01.2021
  • Negotiate on reductions for medical bills owed to medical providers and/or funding companies.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Request and compile client's medical records and bills.
  • Review releases for client signing and notarization.
  • Ensure settlement memos are accurate before Conducted assessments for 150+ clients, improving case management plans.
  • Evaluated medical records to ensure favorable settlements for client needs.
  • Analyzed client data, adjusting strategies for improved satisfaction.
  • Fostered strong relationships with healthcare providers, enhancing client care coordination and ensuring timely access to essential services.
  • Utilized exceptional communication skills to negotiate effectively on clients' behalf, securing favorable settlements and enhancing their financial relief.
  • Monitored clients' progress and tracked client services for 150 cases.
  • Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
  • Collaborated with attorneys to develop strategies for each case.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Negotiated settlements to create mutually beneficial solutions and maintain positive relationships.

Education

Master of Science - Criminal Justice, Legal Studies

Grand Canyon University
Phoenix, AZ
05.2019

Bachelor of Arts - Law & Society

Armstrong State University
Savannah, GA
2017

Associate of Arts - Liberal Arts

Armstrong State University
Savannah, GA
05.2017

Associate of Applied Science - Criminal Justice Technology

West Georgia Technical College
Carrollton, GA
05.2015

Skills

  • Client Advocacy
  • Notary Public
  • Conflict Management
  • Litigation Review
  • Case Management
  • Licensed Insurance Adjuster: Florida, Georgia, Oklahoma, South Carolina, Texas
  • Teamwork and collaboration
  • Legal terminology
  • Settlement Statements
  • Negotiation

Accomplishments

CASA 2017 - Current

  • Build and maintain trusting relationships with children, understanding their unique histories
  • Attend court proceedings to provide informed recommendations that enhance child well-being
  • Ensure access to essential educational, medical, and housing services for children in foster care
  • Advocate for timely resolutions and permanency in juvenile court cases
  • Facilitate development of age-appropriate goals tailored to individual child needs

Timeline

Claims Specialist

State Farm Insurance Inc
02.2024 - Current

Litigation Paralegal

The Law Office Of Julian Sanders
01.2021 - 02.2024

Case Manager

Morgan & Morgan
01.2018 - 01.2021

Bachelor of Arts - Law & Society

Armstrong State University

Master of Science - Criminal Justice, Legal Studies

Grand Canyon University

Associate of Arts - Liberal Arts

Armstrong State University

Associate of Applied Science - Criminal Justice Technology

West Georgia Technical College

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