Diamond Bolton
Beaumont,MS
Summary
Dynamic professional with a strong background in customer service and housekeeping, notably at Merit Health Wesley. Proven ability to enhance cleanliness standards and ensure health compliance while fostering teamwork. Detail-oriented and hardworking, skilled in equipment operation and effective communication, consistently exceeding expectations in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Housekeeper
Merit Health Wesley
01.2026 - Current
- Ensured adherence to cleanliness and sanitation standards throughout patient rooms, common areas, and facilities.
- Managed operation of cleaning equipment, including floor buffers and vacuum cleaners, to maintain high standards of cleanliness.
- Executed regular inspections to assess maintenance requirements and communicated issues promptly.
- Facilitated training sessions for new housekeeping staff on cleaning protocols and safety procedures.
Call Center Representative
Maximus
11.2023 - 12.2025
- Facilitated customer inquiries and managed service and account-related issues.
- Leveraged CRM software to monitor customer interactions and address issues effectively.
- Delivered precise information regarding product offerings, services, and program eligibility.
- Managed high call volumes while ensuring adherence to quality customer service standards.
Manufacturing Engineer
Kohler Co.
07.2022 - 06.2023
- Engineered and executed manufacturing processes to elevate product quality and operational efficiency.
- Facilitated collaboration with cross-functional teams to resolve equipment issues and enhance production schedules.
- Assisted in the evaluation of new machinery, ensuring alignment with operational goals and safety standards.
- Improved manufacturing efficiency by streamlining production processes and implementing lean methodologies.
Manufacturing Operator
ManpowerGroup
03.2022 - 07.2022
- Managed machinery operations to assemble components with precision and efficiency.
- Executed quality inspections to uphold product standards and ensure compliance.
- Adhered to safety protocols, reducing workplace incidents and promoting a safe environment.
- Collaborated with team members to streamline production processes and improve workflow.
Debone Line Worker
Southern Hens
02.2022 - 03.2022
- Collaborated with team members to meet production targets consistently.
- Inspected and sorted meat for quality, ensuring compliance with health standards.
- Assisted in training new employees on deboning techniques and safety procedures.
- Streamlined workflow processes, reducing downtime during production shifts.
Debone Line Worker
MARJAC
08.2021 - 02.2022
- Managed operation of deboning equipment to optimize poultry processing efficiency.
- Ensured adherence to safety protocols and upheld cleanliness standards in work area.
- Maintained a high level of safety by adhering to company guidelines and industry standards for equipment use and sanitation.
- Demonstrated reliability by consistently arriving on time for scheduled shifts, prepared to contribute immediately as part of a cohesive team working towards common goals.
Cashier
Walmart
09.2020 - 07.2021
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Seasonal Worker
Belk
11.2019 - 12.2020
- Facilitated customer assistance with product inquiries and selections to enhance shopping experience.
- Oversaw cleanliness and organization of sales floor to enhance merchandise presentation.
- Adapted quickly to changing store environments during peak seasons, demonstrating flexibility in tasks.
- Engaged in seasonal promotional activities, driving customer interest and participation.
Cashier
Walmart
02.2019 - 10.2019
- Executed customer transaction processing with precision and efficiency using point-of-sale systems.
- Facilitated customer support by addressing product inquiries to improve shopping experience.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Education
High School Diploma -
Perry Central High School
New Augusta, MS05.2017
Skills
- Teamwork
- Housekeeping
- Customer service
- Health and safety compliance
- Excellent oral and written communication
- Time management
- Team support and collaboration
- Professional and courteous
- Multitasking and prioritizing
- Hardworking
- Safety protocols
- Equipment operation
- Product knowledge
- Detail-oriented
- Quality assurance
- Customer-oriented
- Hospitality background
Timeline
Housekeeper
Merit Health Wesley
01.2026 - Current
Call Center Representative
Maximus
11.2023 - 12.2025
Manufacturing Engineer
Kohler Co.
07.2022 - 06.2023
Manufacturing Operator
ManpowerGroup
03.2022 - 07.2022
Debone Line Worker
Southern Hens
02.2022 - 03.2022
Debone Line Worker
MARJAC
08.2021 - 02.2022
Cashier
Walmart
09.2020 - 07.2021
Seasonal Worker
Belk
11.2019 - 12.2020
Cashier
Walmart
02.2019 - 10.2019
High School Diploma -
Perry Central High School