Diamond Bowler
Summary
I am looking for a career in which I can grow and continue to challenge myself. I am a results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. With the skills, mindset, and motivation I strive to put every customer first.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Smolder Cigar Lounge
09.2022 - Current
- Creating a welcoming and memorable experience by providing friendly greetings, building customer relationships, and addressing customer concerns
- Continuing knowledge on products and standards to guide customers in the right direction based on their needs
- Entering members personal information into their computer profile, such as name, phone number, email, DOB, and card information for future purchases
- Organizing and filing accounts receivable and member information sheets in the correct place.
Host
Yard House
01.2022 - 09.2022
- Greeting customers at the door with genuine hospitality and professionalism creating a great first and last impression
- Accurately quoting wait times, ensuring sanitation standards are shown, as well as, accommodating the needs for every customer that walks in.
Receptionist/ Assistant Manager
The Gentlemen's Groom Room
07.2019 - 01.2022
- Prepare and review operational reports and schedules to ensure accuracy and efficiency
- Establish and organize daily work procedures and schedules to ensure everything is done for the day
- Contact and collect phone calls from clients about scheduling appointments, make changes to a future appointment, and answer any other questions.
Service and Engagement Team Member
Target
06.2016 - 07.2019
- Speak with customers over the phone or in person to provide information about products and services, cancel online orders, and obtain details about complaints
- Collect original requisition and information from invoices for returned goods.
Education
Arapahoe Community College
High school diploma -
Cherokee Trail High School
Skills
- Organization
- Filing
- Microsoft (Xcel, Word, PowerPoint)
- QuickBooks
- Teamwork
- Leadership
- Creativity
Timeline
Assistant Manager
Smolder Cigar Lounge
09.2022 - Current
Host
Yard House
01.2022 - 09.2022
Receptionist/ Assistant Manager
The Gentlemen's Groom Room
07.2019 - 01.2022
Service and Engagement Team Member
Target
06.2016 - 07.2019
Arapahoe Community College
High school diploma -
Cherokee Trail High School