Tina Young
Torrance,PA
Summary
Achieved efficient store operations by progressing from crew member to shift leader, managing produce orders and inventory effectively. Enhanced team performance by transitioning to grill and slicer roles within three months. Contributed to store success as key holder, ensuring smooth openings and closing. Elevated to assistant manager, optimizing staff scheduling and resource management after one and a half years. Actively seeking transition in to the healthcare field.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager
Jersey Mike's
Latrobe, PA
08.2022 - 04.2026
- Assisted in slicing and preparing subs for customer orders. Supported team members in maintaining cleanliness and organization of workstations. Contributed to efficient service delivery during peak hours.
- Assisted in preparing grilled subs for customers. Supported kitchen staff in maintaining cleanliness and organization. Contributed to positive customer experiences through friendly service.
- Processed bank deposits efficiently, ensuring accurate and timely transactions. Assisted customers with deposit inquiries, providing clear and helpful information. Supported team in maintaining organized records of daily deposit activities.
- Managed inventory levels to ensure optimal stock availability.
- Launched store operations to enhance customer accessibility.
- Executed store closure procedures to ensure security and compliance.
- Organized and managed scheduling processes to optimize resource allocation.
- Executed cash handling procedures to ensure accurate financial transactions.
- Executed thorough cleaning and organization of store environment.
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- Executed catering order management, ensuring timely delivery and customer satisfaction.
Machine Operator
Sunstar
Latrobe, PA
02.2021 - 08.2022
- Conducted thorough inspections of plastic parts to ensure quality standards.
- Assisted in maintaining cleanliness and organization of workspaces. Supported team members in achieving a tidy environment. Contributed to overall hygiene standards through regular cleaning tasks.
- Managed operation of machinery to ensure efficient production processes.
Customer Service Specialist
Loan Care
12.2019 - 03.2020
- Handled high-volume inbound calls from mortgage loan clients, managing over 60 calls daily.
- Validated and refreshed customer account and billing information within internal databases.
- Facilitated resolution of billing disputes and issues, ensuring customer satisfaction.
- Addressed customer inquiries and effectively resolved issues and complaints.
- Oversaw accurate and timely reporting of transactions and customer interactions.
Customer Service Representative
Alorica
06.2018 - 12.2019
- Assisted customers by managing high-volume inbound phone calls. Handled over 100 calls daily to address inquiries and provide support.
- Facilitated customer enrollment processes, including membership renewals and cancellations.
- Executed processing of customer payments and managed issuance of refunds as necessary.
- Updated and verified customer account information to ensure data accuracy.
Cashier
Parkhurst Dining
10.2017 - 05.2018
- Delivered outstanding customer service to guests through effective communication and problem-solving skills.
- Processed customer orders and managed cash and credit card transactions.
- Addressed customer inquiries and effectively resolved complaints to enhance customer satisfaction.
- Ensured maintenance of a clean and safe working environment in compliance with company and federal regulations.
Customer Service Representative
Giant Eagle
Pittsburgh, PA
04.2014 - 10.2017
- Delivered exceptional customer service through phone and in-person interactions, ensuring smooth transaction processes.
- Processed cash transactions, handled money orders, and cashed checks for customers. Dispensed WIC checks to eligible clients efficiently.
- Facilitated customer enrollment in advantage card and bus pass programs.
- Executed refund processing to ensure customer satisfaction and retention.
- Conducted comprehensive counts of all registers and tickets at close of business day.
- Oversaw accurate reporting of transactions and cash flow management.
Education
High School Diploma -
Penn Hills Sr. High School
Penn Hills, PA06.2010
Skills
- Spearheaded recruitment initiatives to attract top talent
- Executed timely delivery of goods to ensure customer satisfaction
- Assisted in managing databases to support team projects Contributed to data entry and maintenance tasks to ensure accuracy Supported team members in retrieving information from databases
- Assisted customers with banking inquiries and transactions Supported team members in achieving daily operational goals Contributed to maintaining accurate financial records
- Conducted comprehensive interviews to assess candidate qualifications and fit
- Facilitated effective communication through phone interactions Assisted customers with inquiries and concerns Supported team members in maintaining professional phone etiquette
- Utilized Microsoft Excel to assist in data organization and analysis Supported team members in creating spreadsheets for project tracking Aided in generating reports to facilitate decision-making processes
- Organized and maintained filing systems to support efficient document retrieval Assisted team members with document management tasks to enhance workflow Updated records regularly to ensure accuracy and compliance
- Operated cash register efficiently to process customer transactions Assisted customers with inquiries and provided support during checkout Maintained accurate cash handling and balanced register at end of shifts
- Assisted in production line operations to maintain workflow efficiency Supported quality control measures to ensure product standards Collaborated with team members to meet daily manufacturing goals
- Assisted customers in identifying product needs and preferences Supported sales team in achieving monthly targets through effective communication Contributed to maintaining organized inventory and product displays
- Assisted in maintaining cleanliness and organization of workspaces Supported team members in achieving a tidy environment Contributed to overall hygiene standards through regular cleaning tasks
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Assisted customers with product selection and inquiries Restocked shelves to maintain inventory levels Supported team members in daily operations
- Executed computer operations to ensure system functionality and efficiency
- Assisted in typing documents and reports for team projects Supported colleagues by transcribing meeting notes and correspondence Contributed to efficient communication through accurate data entry
- Executed clerical tasks to ensure efficient office operations
- Facilitated resolution of customer complaints to enhance satisfaction and loyalty
- Facilitated effective customer communication to enhance service delivery
- Developed and implemented JavaScript solutions to enhance web functionality
- Demonstrated exceptional verbal and written communication skills to facilitate effective collaboration
Certification
Driver's License
Timeline
Assistant Manager
Jersey Mike's
08.2022 - 04.2026
Machine Operator
Sunstar
02.2021 - 08.2022
Customer Service Specialist
Loan Care
12.2019 - 03.2020
Customer Service Representative
Alorica
06.2018 - 12.2019
Cashier
Parkhurst Dining
10.2017 - 05.2018
Customer Service Representative
Giant Eagle
04.2014 - 10.2017
High School Diploma -
Penn Hills Sr. High School