Diamond Brown
Richton Park,IL
Summary
- Consistently provided excellent customer service, helping resolve issues quickly and contributing to positive customer feedback.
- Recognized for reliability and strong work ethic, maintaining punctuality and supporting team operations during busy periods.
- Known for being dependable, a quick learner, and maintaining a positive attitude in team environments.
- Balanced responsibilities effectively, demonstrating strong time management and communication skills.
- I take pride in being dependable, detail-oriented, and maintaining a positive attitude while helping my team meet goals and provide great service.
Overview
15
15
years of professional experience
Work History
Account Specialist
Discover
05.2024 - Current
- Managed client accounts to ensure satisfaction and retention through proactive communication.
- Resolved complex customer inquiries by leveraging product knowledge and internal resources.
- Coordinated account reviews, identifying opportunities for upselling products and services.
- Analyzed account data to improve service offerings and enhance customer experience.
Dispatcher
Swissport
01.2021 - 04.2024
- Conferred with customers and supervising personnel in order to address questions, problems and requests for service and equipment. Scheduled and dispatched workers, work crews, equipment and service vehicles to appropriate locations according to customer requests, specifications and needs, using radios and telephones
Clerk
UNITED STATES POSTAL SERVICE (USPS - Full Time)
11.2016 - 01.2021
- Lifting boxes, organizing products in boxes bags and keeping the warehouse area in a clean and orderly state at all times. Ultimately, you will work with other Clerks to help move products pack trucks and unload deliveries as they come in.
MANAGER
CHECKERS
01.2011 - 07.2016
- OVERSEEING DAILY CASH DROPS AND EMPLOYEE CASH TILTS.
- MONITORING CUSTOMER WAIT TIMES.
- OVERSEEING FOOD PREPARATION ARE WITHIN COMPANY GUIDELINES
- OVERSEEING AND MONITORING INVENTORY
- MANAGING EMPLOYEE PRODUCTION.
- OVERSEEING SANITATION AND CLEANING PROCEDURES.
- FAMILIAR WITH THE SAFE USAGE OF DIFFERENT KINDS OF CHEMICALS
- HIGHLY SKILLED IN SWEEPING, DUSTING, SCRUBBING, MOPING, WASHING, AND WAXING
- IN-DEPTH KNOWLEDGE OF CLEANING METHODS.
Education
High school diploma - undefined
WALTER H. DYETT HIGH SCHOOL
Chicago, IL06.2009
Skills
- Good Communication Skills
- Excellent attention to detail
- Ability to work independently and work in a team
- Typing
- Custodial Experience
- Driving
- Load & Unload
Personal Information
- Title: MANAGER
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Account Specialist
Discover
05.2024 - Current
Dispatcher
Swissport
01.2021 - 04.2024
Clerk
UNITED STATES POSTAL SERVICE (USPS - Full Time)
11.2016 - 01.2021
MANAGER
CHECKERS
01.2011 - 07.2016
High school diploma - undefined
WALTER H. DYETT HIGH SCHOOL