Diamond Burr
Philadelphia,PA
Summary
A zealous individual with effective communication and collaborative problem-solving skills. Seeking opportunities to grow and learn within a professional setting, leveraging my strong work ethic and customer service experience.
Overview
5
5
years of professional experience
Work History
Substitute Teacher
M.E.S (Marvin’s Educational Services)
02.2023 - Current
- Maintain a supportive learning environment for students in the absence of regular teachers
- Follow provided lesson plans to ensure students' academic progress
- Assist 4th-grade math teacher with classroom activities when no substitutions are required
- Engage with students to foster growth and academic achievement.
Customer Care Advocate
Zenith American
03.2021 - 11.2022
- Provided customer service related to benefits, claims, and status inquiries for clients and beneficiaries
- Managed written inquiries in compliance with various benefit plans
- Assisted in the administration of health, retirement, and welfare benefits.
Stower
Amazon Fulfillment Center
09.2019 - 02.2020
- Scanned products and categorized them onto the appropriate shelves
- Inspected products for defects and reported any damages to the supervisor
- Completed end-of-shift forms detailing any product issues.
Cocktail Waitress
Sin City
02.2020 - 02.2021
- Monitored nightclub floor and promptly addressed guest needs
- Recommended menu items and fulfilled customer requests
- Prepared end-of-shift income reports and managed cash deposits.
Education
Computer Science Major -
Community College of Philadelphia
Skills
- Effective Communication
- Team Collaboration
- Adaptability
- Time Management
- Computer Proficiency
- Ability to Work Under Pressure
Timeline
Substitute Teacher
M.E.S (Marvin’s Educational Services)
02.2023 - Current
Customer Care Advocate
Zenith American
03.2021 - 11.2022
Cocktail Waitress
Sin City
02.2020 - 02.2021
Stower
Amazon Fulfillment Center
09.2019 - 02.2020
Computer Science Major -
Community College of Philadelphia
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