Diamond Chapman
Washington
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Reception
Swingers: The Crazy Golf Club
12.2022 - Current
- Secured doorways to maintain customer and employee safety and uphold company policies and procedures.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Provided information about current and future events at facility.
- Directed traffic and kept property frontage free for guests.
Lead Hostess
Milk And Honey At The Delegate
01.2023 - 03.2023
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Answered customer questions about hours, seating, and menu information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Ice Cream Server/Cashier
Cold Stone Creamery
10.2020 - 03.2021
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Kept tidy and organized area to comply with cleanliness standards.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Accurately handling cash, including making change, tracking coupons, and discounts. Knowing and
understanding how to operate the POS system (cash register). - Practiced food safety procedures daily by correctly using all checklists and conforming to uniform and personal hygiene directives to ensure the serving of safe food to our customers.
Education
High School Diploma -
Duke Ellington School Of The Arts
Washington, DC06.2022
Skills
- Reception
- Multi-Line Telephone Operation
- POS Systems and Ordering Platforms
- Problem-Solving Ability
- Customer Relations
- Money Handling Abilities
- Prioritization
- Cash Management
Timeline
Lead Hostess
Milk And Honey At The Delegate
01.2023 - 03.2023
Reception
Swingers: The Crazy Golf Club
12.2022 - Current
Ice Cream Server/Cashier
Cold Stone Creamery
10.2020 - 03.2021
High School Diploma -
Duke Ellington School Of The Arts
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