Gloria Moran
FLORIDA CITY,Florida
Summary
Dedicated professional with strong skills in customer service, reception assistance, and appointment scheduling. Committed to enhancing guest experiences and maintaining a welcoming environment.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Reception
Community Medical Group
Florida City, FL
11.2021 - 04.2026
- Enhanced guest experience by providing warm and professional reception services upon arrival.
- Maintained a clean and welcoming reception area for enhanced guest comfort.
- Maintained cleanliness of the reception area throughout each shift; creating a pleasant environment for guests.
- Managed multi-line phone system, professionally handling incoming calls while simultaneously attending to in-person visitors at the reception desk.
- Performed administrative or clerical duties such as filing, reception, scheduling, data entry and patient registration.
- Ensured a positive patient experience by greeting individuals warmly upon arrival, addressing any immediate concerns, and maintaining an inviting reception area.
- Assisted in the development of policies and procedures for the reception team, ensuring adherence to organizational standards and promoting a consistently high level of service.
- Managed patient records with accuracy and attention to confidentiality.
- Organized medical documentation for efficient retrieval and processing.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Responded to patient inquiries to provide information and details of medical records.
- Updated patient records with new information to keep data current and accurate.
Cashier
Chevron
Homestead, FL
04.2018 - 09.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring proper reconciliation at shift end.
- Monitored inventory levels and reported discrepancies to management promptly.
- Maintained cleanliness and organization of checkout area to ensure safety compliance.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
Cashier
Checkers Liquors
Miami, FL
10.2009 - 10.2013
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Trained new staff on operational procedures and customer service best practices.
- Implemented strategies to expedite service during peak hours, improving workflow.
- Collaborated with team members to improve overall store performance and efficiency.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Cashier
Sunset Country & Western
Homestead, FL
08.2005 - 10.2009
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Addressed customer needs and made product recommendations to increase sales.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
Homestead Sr. High School
Homestead, FL06-2004
Skills
- Telephone and front desk reception
- Reception
- Customer service
- Reception assistance
- Check-In/ Check-Out
- Scheduling Appointment
Certification
Nail Technician/Full Specialist
Eyelash Extension Specialist
Timeline
Reception
Community Medical Group
11.2021 - 04.2026
Cashier
Chevron
04.2018 - 09.2021
Cashier
Checkers Liquors
10.2009 - 10.2013
Cashier
Sunset Country & Western
08.2005 - 10.2009
High School Diploma -
Homestead Sr. High School