Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gloria Moran

FLORIDA CITY,Florida

Summary

Dedicated professional with strong skills in customer service, reception assistance, and appointment scheduling. Committed to enhancing guest experiences and maintaining a welcoming environment.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Reception

Community Medical Group
Florida City, FL
11.2021 - 04.2026
  • Enhanced guest experience by providing warm and professional reception services upon arrival.
  • Maintained a clean and welcoming reception area for enhanced guest comfort.
  • Maintained cleanliness of the reception area throughout each shift; creating a pleasant environment for guests.
  • Managed multi-line phone system, professionally handling incoming calls while simultaneously attending to in-person visitors at the reception desk.
  • Performed administrative or clerical duties such as filing, reception, scheduling, data entry and patient registration.
  • Ensured a positive patient experience by greeting individuals warmly upon arrival, addressing any immediate concerns, and maintaining an inviting reception area.
  • Assisted in the development of policies and procedures for the reception team, ensuring adherence to organizational standards and promoting a consistently high level of service.
  • Managed patient records with accuracy and attention to confidentiality.
  • Organized medical documentation for efficient retrieval and processing.
  • Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
  • Responded to patient inquiries to provide information and details of medical records.
  • Updated patient records with new information to keep data current and accurate.

Cashier

Chevron
Homestead, FL
04.2018 - 09.2021
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer, ensuring proper reconciliation at shift end.
  • Monitored inventory levels and reported discrepancies to management promptly.
  • Maintained cleanliness and organization of checkout area to ensure safety compliance.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.

Cashier

Checkers Liquors
Miami, FL
10.2009 - 10.2013
  • Assisted customers with inquiries and resolved issues to enhance satisfaction.
  • Trained new staff on operational procedures and customer service best practices.
  • Implemented strategies to expedite service during peak hours, improving workflow.
  • Collaborated with team members to improve overall store performance and efficiency.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.

Cashier

Sunset Country & Western
Homestead, FL
08.2005 - 10.2009
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Addressed customer needs and made product recommendations to increase sales.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

High School Diploma -

Homestead Sr. High School
Homestead, FL
06-2004

Skills

  • Telephone and front desk reception
  • Reception
  • Customer service
  • Reception assistance
  • Check-In/ Check-Out
  • Scheduling Appointment

Certification

Nail Technician/Full Specialist

Eyelash Extension Specialist

Timeline

Reception

Community Medical Group
11.2021 - 04.2026

Cashier

Chevron
04.2018 - 09.2021

Cashier

Checkers Liquors
10.2009 - 10.2013

Cashier

Sunset Country & Western
08.2005 - 10.2009

High School Diploma -

Homestead Sr. High School