Diamond Clark
Richmond,VA
Summary
Dynamic professional in access management, dedicated to optimizing secure access protocols and enhancing system processes to ensure compliance with organizational standards. Proven ability to foster team collaboration and deliver reliable results, with strong adaptability to evolving requirements. Expertise in data management, problem-solving, and communication recognized as key assets by employers. Committed to driving efficiency and security in all aspects of access management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medication Access Specialist
VCUHS Specialty Pharmacy
09.2025 - Current
- Manages pharmacy benefits investigations, including prior authorizations and coordination of benefits to ensure timely medication access.
- Identifies and facilitates enrollment in copay assistance programs and manufacturer patient assistance programs to reduce out-of-pocket medication costs.
- Reviews prescriptions for accuracy, enters patient and medication data, and resolves pharmacy claim rejections to prevent delays in therapy.
- Acts as a liaison between physicians, insurance providers, and patients to streamline communication and support optimal care.
Lead Pharmacy Technician
CVS Pharmacy, South Laburnum
07.2020 - Current
- Investigated and resolved customer complaints to ensure timely service recovery and customer satisfaction.
- Processed insurance billing, verified coverage, and addressed claim issues to support accurate reimbursement.
- Assisted the pharmacist with daily operations, medication preparation, and workflow coordination.
- Supported scheduling activities to maintain efficient staffing and smooth pharmacy operations.
- Filled prescriptions accurately while adhering to safety, regulatory, and quality standards.
- Managed inventory and stock levels, inspected merchandise for quality and quantity, and ensured proper storage and rotation.
Certified Pharmacy Technician
VCU Inpatient
Richmond, VA
09.2024 - 09.2025
- Prepared and dispensed medications in accordance with hospital protocols.
- Conducted medication reconciliation to ensure patient safety and accuracy.
- Assisted pharmacists with drug utilization reviews and inventory management.
- Monitored medication storage conditions to maintain compliance with regulations.
- Achieved streamlined logistics operations through effective use of BD Pyxis and Epic systems. Enhanced stocking efficiency and resolved troubleshooting issues, contributing to improved workflow. Drove collaborative efforts to tackle logistical challenges, resulting in enhanced operational performance.
Education
Bachelor of Science - Psychology And Health Services.
Virginia Commonwealth University
Richmond, VA05-2027
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Henrico High School
01-2021
Skills
- Experienced with Microsoft Office applications
- Proficient in pharmacy software (eg, Epic, WAM, RX Connect)
- Thorough quality assurance
- Multitasking in a fast-paced environment
- Security protocols
- Network configuration
- Support resolution skills
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Medication Access Specialist
VCUHS Specialty Pharmacy
09.2025 - Current
Certified Pharmacy Technician
VCU Inpatient
09.2024 - 09.2025
Lead Pharmacy Technician
CVS Pharmacy, South Laburnum
07.2020 - Current
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Henrico High School
Bachelor of Science - Psychology And Health Services.
Virginia Commonwealth University