DIAMOND COOK-GOINS
Charlotte ,United States
Summary
Certified Nursing Assistant with over 4 years of experience, adept at enhancing patient well-being and safety across diverse healthcare settings. Through a visionary approach, has significantly improved patient experiences and satisfaction by implementing effective safety measures and providing compassionate care. Excels in crisis management, teamwork, and analytical problem-solving, leading to notable advancements in client outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Tele Sitter Monitor
Novant Presbyterian Medical Center
Charlotte, NC
07.2024 - Current
- Managed challenging behaviors through positive reinforcement strategies and clear expectations for appropriate conduct.
- Implemented effective time management techniques to balance multiple responsibilities such as observing multiple patients, charting, making phone calls, and initiating new patients to the cameras.
- Provided overnight observation, ensuring a secure environment while patient is in the hospital.
- Enhanced patient safety by closely monitoring the camera to keep high risk patients from harm.
- Communicated positively with patients, nurse techs, and nurses.
Crisis Counselor
Daymark Recovery Services
Asheboro, NC
04.2023 - 06.2024
- Provided timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly.
- Managed high-stress situations with a calm demeanor, providing the necessary support to both clients and team members during challenging situations.
- Prevented further escalation of crises by effectively deescalating intense situations through skilled verbal interventions.
- Maintained accurate documentation following each client interaction, ensuring continuity of care while upholding ethical standards set forth by regulatory bodies.
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
Certified Nursing Assistant
Cone Health
Greensboro, NC
12.2020 - 05.2024
- Assist in promoting and ensuring a positive and professional work environment for the healthcare team and patients, contributing to overall patient satisfaction and employee morale
- Implementing patient safety measures and infection control protocols to ensure a safe healthcare environment for all patients and staff members
- Provide compassionate care and support to patients, fostering a sense of comfort and trust in the healthcare setting, ultimately enhancing the overall patient experience and reputation of Cone Health.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Education
Associate Degree In Nursing - Nursing
Guilford Technical Community College
Greensboro, NC05.2025
Skills
- Critical Thinking
- Time Management
- Teamwork
- Empathy
- Communication Skills
- Multitasking
- Organizational Skills
- Compassionate Care
Certification
- CNA - Certified Nurse Assistant
Timeline
Tele Sitter Monitor
Novant Presbyterian Medical Center
07.2024 - Current
Crisis Counselor
Daymark Recovery Services
04.2023 - 06.2024
Certified Nursing Assistant
Cone Health
12.2020 - 05.2024
Associate Degree In Nursing - Nursing
Guilford Technical Community College