Diamond Degreaffenried

Retail Sales

Inventory

• Increased online sales by implementing effective marketing strategies and optimizing website design.
• Managed day-to-day financials of the online boutique, including budgeting and expenses
• Built loyal customers base by offering exclusive promotions, incentives, and loyalty programs.
• Stayed informed about fashion industry trends to ensure that the boutique''s offerings remained relevant.
• Hosted successful pop-up events
• Put together realistic budgets based upon costs and fees for successfully operating business.

• Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
• Responded to customer calls and emails to answer questions about products and services.
• Placed outbound customer service or customer satisfaction calls to follow up on issues.
• Addressed customer account discrepancies and concerns.
• Assisted team members in improving their performance through constructive feedback and sharing best practices.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Helped customers locate products and checked store system for merchandise at other sites.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Engaged with customers to build rapport and loyalty.
• Maintained clean and organized store environment, contributing to positive customer experience.
• Helped customers complete purchases, locate items, and join reward programs.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Enhanced team productivity by positive work environment and providing support to colleagues as needed.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
• Greeted customers, helped locate merchandise, and suggested suitable options.