Diamond Dickerson
Brooklyn,NY
Summary
Compassionate professional with background in personal care and service, skilled in providing top-notch support and comfort to clients. Possess strong communication abilities and adeptness at creating positive environments for diverse client needs. Highly skilled in empathetic communication. Have improved quality of life for individuals through personalized attention and care strategies. Demonstrated ability to manage various tasks efficiently, ensuring client satisfaction and well-being.
Overview
6
6
years of professional experience
Work History
Tattoo Artist
Tattoo Shop
Manhattan, New York
03.2020 - Current
- Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.
- Educated customers on the risks associated with getting a tattoo.
- Maintained areas neat and clean and equipment sanitized.
- Evaluated customer skin type prior to beginning the tattooing process.
- Provided clean, high-quality work at all times.
- Worked closely with other staff to increase customer satisfaction with design creation and services.
Cashier Team Lead
Party City
Rosedale, New York
08.2023 - 11.2023
- Counted and balanced cashier drawers.
- Built and maintained productive relationships with employees.
- Answered phone calls to assist customers with questions
- Assisted cashiers with resolving customer complaints and inquiries.
Front Desk Representative
European Wax Center
New York, US
02.2023 - 05.2023
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process
- Was in charge of a fast-paced front desk operation
- Kept track of accounts and ran daily reports to double-check totals
- Greeted each newcomer with a friendly greeting and double-checked reservations and identification
- Was in charge of answering a multi-line phone system
- Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager
- Always kept the best attitude!
Babysitter
Shaquana Anderson
Queens, US
10.2018 - 08.2022
- Demonstrated empathy and kindness to demonstrate positive character traits
- Devised activities that aided children's physical and mental development
- Helped children with homework assignments and special projects in a variety of subjects in order to help them succeed academically
- Was in charge of the children's chores, as well as teaching them life skills and encouraging initiative
- Prepared healthy snacks and meals based on the needs of each individual
- Babysit for several families on a regular basis
Retail Sales Associate Cashier
Marshalls
Lawrence, US
01.2022 - 05.2022
- Kept track of store specials, payment policies, and security procedures
- Helped team members master sales techniques so they could consistently exceed their goals
- Assisted customers in enrolling in loyalty programs and submitting paperwork
- Suggested the best merchandise based on the needs and desires of the customer
- Kept up with current promotions, exchange policies, payment policies, and security procedures
Barista Cashier
Dunkin'
NY, US
01.2021 - 12.2021
- Developed the ability to remember customer names and address them by name
- Prioritized drink requests while managing interruptions
- Cleaned the counters, machines, utensils, and seating areas every day
- Kept up with my attendance and punctuality on a regular basis
- Gave customers detailed information on beverage preparation and offered samples of the latest brews
- Taught new products to coworkers and customers
Retail Sales Associate Cashier
Party City
Woodmere, US
08.2021 - 11.2021
- Used upselling techniques and offered product and service consultations
- Sold a variety of products by explaining their unique features and instructing customers on how to use them properly
- Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions
- Helped team members master sales techniques so they could consistently exceed their goals
Retail Sales Associate Cashier
Aéropostale
Valley Stream, US
09.2020 - 05.2021
- Kept up with current promotions, exchange policies, payment policies, and security procedures
- Suggested the best merchandise based on the needs and desires of the customer
- Set up new merchandise with attractive displays and signage to encourage customer sales and move overstock items
- Stayed on top of emerging trends and provided helpful customer service to help with product selection
- Provided product and service information to customers
Education
High School -
Frederick Douglas High School
NY01.2022
Skills
- Great communication
- Marketing and advertising
- Mentoring and training
- Exceptional customer service
- Relationship-building
- Security awareness
- Front desk communications
- Teamwork
- Cash transactions
- Upselling
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Cashier Team Lead
Party City
08.2023 - 11.2023
Front Desk Representative
European Wax Center
02.2023 - 05.2023
Retail Sales Associate Cashier
Marshalls
01.2022 - 05.2022
Retail Sales Associate Cashier
Party City
08.2021 - 11.2021
Barista Cashier
Dunkin'
01.2021 - 12.2021
Retail Sales Associate Cashier
Aéropostale
09.2020 - 05.2021
Tattoo Artist
Tattoo Shop
03.2020 - Current
Babysitter
Shaquana Anderson
10.2018 - 08.2022
High School -
Frederick Douglas High School