Diamond Dillard
McKinney
Summary
Dedicated more than 10 years to customer service. This possesses a firm commitment, that has been described as "outstanding" by managers. Being self-motivated and dependable while achieving high performance with minimal supervision as played a part to insures a service-focused professional and friendly team player who builds productive working relationships.
Overview
10
10
years of professional experience
Work History
Remote Sales Associate
Intuit
Plano, TX
07.2025 - Current
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations like scrubbing through online leads to insure the customer didn't have active software or inaccurate information.
- Answering inbound calls to collect CPA's personal information, double checking that the customers where in the correct spot and making sure they didn't have active software, then transferring the customer to a sales rep to asset them with their purchase.
- maneuvered through multiple monitors in software daily. Go ba
Sales Representative
Ox Car Care, Inc
St. Louis, MO
12.2023 - 03.2025
- Quoting and enrolling customers on their car warranty policies.
- Identifying customers needs, pitching relevant products or services, and ensuring they have a positive experience from start to finish.
- Inbound and outbound calling, working multiple screens, CRM, validating payment information, and collecting customer information.
- Developed and maintained strong customer relationships to drive repeat business.
- Conducted product demonstrations and provided technical support to enhance customer understanding.
- Trained new sales representatives on company products and effective sales techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Security Officer
Marksman Security Corporation
Coppell, TX
07.2023 - 11.2023
- Admin receptionist, created and deactivated employee badges as needed , as well as schedule appointments when needed.
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify potential security risks and enforce facility policies.
- Provided training and mentorship to junior security staff on best practices and protocols.
Security Officer
Per Mar Security Services
Saint Louis County, MO
08.2022 - 05.2023
- Monitored premises to prevent unauthorized access and ensure safety protocols were upheld.
- Conducted regular patrols to identify and address security vulnerabilities proactively.
- Responded swiftly to incidents, coordinating with local law enforcement as necessary.
- Maintained detailed logs of daily activities, observations, and incidents for reporting purposes.
- Provided excellent customer service while assisting visitors and staff in navigating the facility.
- Trained new security personnel on procedures, enhancing team effectiveness and performance consistency.
Customer Service Representative
Crossroads Courier
Maryland Heights, MO
07.2021 - 08.2022
- Collecting customers online delivery orders to local businesses and residences.
- Handling customer issues with drivers, shipments, customers or just needing help anyone who called the company.
- Picking and pulling parts in the warehouse
- Managed inventory tracking using advanced logistics software to ensure accurate shipments.
- Developed strong relationships with clients to understand their delivery needs and expectations.
COVID-19 Contact Tracer
TEKsystems
O'Fallon, MO
12.2020 - 06.2021
- Conducted comprehensive interviews to gather accurate information for COVID-19 exposure tracking.
- Analyzed data trends to identify high-risk populations and inform public health strategies.
- Developed and implemented efficient workflows for timely case follow-ups and data entry.
- Collaborated with healthcare professionals to ensure effective communication of quarantine guidelines.
- Streamlined reporting processes, enhancing data accuracy and reducing turnaround time for case investigations.
- Utilized digital tools and databases to manage contact tracing records, ensuring compliance with privacy regulations.
- Reduced COVID-19 transmission by effectively identifying and contacting exposed individuals.
Assembler
Newco Coffee
Saint Charles, MO
12.2019 - 12.2020
- Assembled coffee machines following detailed specifications and safety protocols.
- Conducted quality inspections to ensure adherence to product standards and customer expectations.
- Collaborated with team members to optimize assembly line efficiency and workflow processes.
- Trained new hires on assembly techniques, safety procedures, and equipment operation.
- Maintained accurate inventory of components, reducing downtime by ensuring timely availability of materials.
- Operated various hand tools and machinery to assemble products according to production schedules.
- Documented assembly procedures and best practices, contributing to knowledge sharing within the team.
Catering Lead
Lion's Choice
Hazelwood, MO
03.2016 - 05.2019
- Traveling to local business delivering food and setting up for their events.
- Cleaned work areas, equipment and utensils
- Resolved customer concerns and relayed relevant information to the supervisor.
- Gave every customer immediate and undivided attention.
- Greeted guests in a pleasant manner.
- Communicated the company's vision and goals.
- Answered calls in a pleasant, calm voice and directed them to the proper individuals.
Education
High School -
McCluer North High School
St. Louis, MO05.2018
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Listening skills
- Problem-solving
- Report writing
- Property patrol
- Active listening
- Data entry
- Critical thinking
Timeline
Remote Sales Associate
Intuit
07.2025 - Current
Sales Representative
Ox Car Care, Inc
12.2023 - 03.2025
Security Officer
Marksman Security Corporation
07.2023 - 11.2023
Security Officer
Per Mar Security Services
08.2022 - 05.2023
Customer Service Representative
Crossroads Courier
07.2021 - 08.2022
COVID-19 Contact Tracer
TEKsystems
12.2020 - 06.2021
Assembler
Newco Coffee
12.2019 - 12.2020
Catering Lead
Lion's Choice
03.2016 - 05.2019
High School -
McCluer North High School