Michael De Dios
Passaic,NJ
Summary
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
7
7
years of professional experience
Work History
Remote Sales Associate
Coupa
Passaic, NJ
10.2022 - 01.2026
- Assisted customers with product selection and provided tailored recommendations to enhance their shopping experience.
- Processed transactions efficiently, ensuring accuracy in cash handling and credit card processing.
- Maintained store presentation by organizing merchandise displays and restocking inventory as needed.
- Collaborated with team members to achieve sales goals and improve overall customer satisfaction ratings.
- Trained new associates on point-of-sale systems and customer service best practices to ensure high performance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Remote Sales Representative
Framer Yachts
Passaic, NJ
03.2020 - 09.2022
- Cultivated relationships with clients to understand needs and provide tailored yacht solutions.
- Executed sales presentations to effectively showcase yacht features and benefits.
- Collaborated with marketing team to develop promotional materials and strategies for product launches.
- Managed customer inquiries, ensuring timely responses and resolution of concerns.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Remote Customer Service Representative
Capital One
Passaic, NJ
03.2019 - 01.2020
- Assisted customers with account inquiries, ensuring prompt and accurate responses.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Provided support in navigating online banking platforms, enhancing user experience.
- Documented customer interactions to maintain accurate records and improve service quality.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Passaic High School
Passaic, NJ06-2018
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Outgoing personality
- Relationship building
- Cash handling
- Verbal/written communication
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Remote Sales Associate
Coupa
10.2022 - 01.2026
Remote Sales Representative
Framer Yachts
03.2020 - 09.2022
Remote Customer Service Representative
Capital One
03.2019 - 01.2020
High School Diploma -
Passaic High School