Diamond Edwards
Saint Petersburg,FL
Summary
Seasoned Associate bringing hands-on experience in business operations and client management. Demonstrates adeptness at fostering strategic partnerships, streamlining processes, and enhancing operational efficiency. Strong communication skills with a knack for problem-solving and team collaboration. Previous work has resulted in improved customer satisfaction and significant process optimizations.
Overview
9
9
years of professional experience
Work History
Assembler
Jabil
Seminole, FL
09.2025 - 04.2026
- Operated and maintained assembly equipment to ensure optimal performance and product quality.
- Collaborated with team members to streamline production processes, enhancing workflow efficiency.
- Conducted quality inspections on assembled products, identifying defects and ensuring compliance with standards.
- Assisted in training new staff on assembly techniques and safety protocols, fostering a knowledgeable workforce.
- Increased production efficiency by assembling components quickly and accurately.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Organized workstations to maximize productivity, reduce distractions and meet deadlines.
- Completed durable assemblies and subassemblies with hand and power tools.
Shift Leader
Burger King
Largo, FL
03.2023 - 04.2026
- Supervised daily operations, ensuring adherence to quality and service standards.
- Trained and mentored new team members on procedures and customer service excellence.
- Managed inventory levels, optimizing stock to reduce waste and improve efficiency.
- Implemented staff scheduling strategies, enhancing shift coverage and employee satisfaction.
- Resolved customer complaints promptly, maintaining positive dining experiences and loyalty.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
Amazon fulfillment centers associate
Amazon warehouse
Tampa, Florida
05.2023 - 07.2025
- Analyzed financial data to identify trends and areas for improvement.
- Operated equipment such as scanners and scales correctly during checkout process.
- Ensured compliance with company safety regulations at all times while on the job.
- Helped customers locate items within the store using the inventory system.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Followed established procedures for safely operating machinery while adhering to company policies at all times.
Customer Service Representative
Virtual Role
Largo, FL
03.2019 - 11.2019
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Conducted regular follow-up calls with customers after resolving their issues.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Implemented innovative methods for streamlining the customer service process.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided exceptional customer service to ensure customer satisfaction.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Resident Aide
Grand Villa
Saint Petersburg, FL
01.2018 - 10.2018
- Conducted regular room checks throughout shift to ensure cleanliness standards are met.
- Transported residents to appointments or other destinations as required utilizing wheelchair accessible vehicles.
- Monitored resident health status, including vital signs and changes in physical or mental condition.
- Encouraged independence through assisting rather than doing tasks for a resident whenever possible.
- Assisted residents with activities of daily living, such as bathing and dressing.
- Provided support to residents in the form of companionship, conversation, and emotional support.
- Maintained records of medication administration for each resident according to policy guidelines.
- Assisted with meal preparation and feeding of residents as necessary.
Cashier
Walmart Super Center
Saint Petersburg, FL
10.2017 - 05.2018
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Followed company security procedures for handling large sums of money.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Conducted price checks for special orders or discounts as requested by customers.
- Answered customer inquiries regarding store policies and procedures.
Dietary Aide
The Fountains
Pasadena, FL
02.2017 - 10.2017
- Provided assistance with meal setup, serving, and clean up as needed.
- Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
- Operated kitchen equipment safely and efficiently.
- Provided nutritional advice to residents and patients regarding their diet plans.
- Worked closely with dietitians to ensure proper nutrition for each resident and patient.
- Delivered meals to residents and patients in their rooms when requested.
- Observed special diets prescribed by physicians or nutritionists.
- Set up trays for patients upon request.
- Prepared and served meals according to dietary guidelines.
Education
HIGH SCHOOL DIPLOMA -
Dixie Hollins High School
kenneth city, FLSkills
- Data analysis
- Inventory management
- Equipment operation
- Safety compliance
- Technical
- Customer relationship management
- Order tracking
- Recordkeeping
- Time management
- Relationship building
- Problem-solving abilities
- Multitasking and organization
- Vendor management
- Data entry
- Customer service
- Result interpretation
- Issue troubleshooting
- Product merchandising
- Team collaboration
- Attention to detail
- Effective communication
- Manufacturing experience
- Workstation organization
- Part assembly
- Product assembly
- Machine operation expertise
Timeline
Assembler
Jabil
09.2025 - 04.2026
Amazon fulfillment centers associate
Amazon warehouse
05.2023 - 07.2025
Shift Leader
Burger King
03.2023 - 04.2026
Customer Service Representative
Virtual Role
03.2019 - 11.2019
Resident Aide
Grand Villa
01.2018 - 10.2018
Cashier
Walmart Super Center
10.2017 - 05.2018
Dietary Aide
The Fountains
02.2017 - 10.2017
HIGH SCHOOL DIPLOMA -
Dixie Hollins High School