Diamond Givens
Spring,TX
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
5
5
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Atlanta , Ga
06.2022 - 08.2024
- Enforced access control measures in accordance with established procedures.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Adhered to post orders while maintaining a visible presence around the property.
- Investigated all reported incidents of theft or vandalism on premises.
- Provided escorts for visitors as needed throughout the facility.
- Assisted with crowd control during large events held at the facility.
- Responded to alarms and conducted investigations as required.
- Checked for safety hazards and took corrective action when necessary.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
Customer Service Representative
Concentrix
Atlanta , GA
09.2019 - 03.2022
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided accurate information about products and services to customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered customer inquiries via phone, email, and chat.
- Developed positive relationships with customers through friendly interactions.
Education
High School Diploma -
Fredrick Douglas
Atlanta , GA05-2018
Skills
- Electronic surveillance
- Premises patrol
- Investigation documentation
- Personnel screening
- Account updating
- Strategic sales
- Product knowledge
- Critical thinking
- Promotional support
Timeline
Security Officer
Allied Universal Security Services
06.2022 - 08.2024
Customer Service Representative
Concentrix
09.2019 - 03.2022
High School Diploma -
Fredrick Douglas