Diamond Gooch
Houston,TX
Summary
Experienced claims adjuster with a background in automobile and casualty claims, evidence gathering, and conflict resolution. Skilled in negotiation techniques, customer relationship management, and efficient workflow management.
Overview
10
10
years of professional experience
Work History
Claims Adjuster, Automobile and Casualty
Progressive
Houston, Texas
06.2022 - 08.2026
- Investigated claims by gathering evidence and conducting interviews.
- Assessed automobile claims to determine liability and coverage issues.
- Collaborated with clients and repair shops to expedite claim resolution.
- Served as liaison among clients, adjusters, attorneys, medical providers, and witnesses to streamline claims process.
- Oversaw multiple claims simultaneously, ensuring organized and efficient processing.
- Attended mediations or arbitration hearings to settle disputes between parties.
- Recorded claim details in a claims management system accurately.
Sales Associate
AT&T
Flowood, Mississippi
05.2016 - 07.2021
- Demonstrated wireless devices and accessories, increasing customer engagement and product knowledge.
- Educated customers on data plans, features, and promotions, leading to informed purchasing decisions.
- Assisted customers with product selection and service inquiries.
- Resolved customer complaints by providing tailored solutions promptly.
- Collaborated with team members to deliver exceptional customer service, enhancing overall customer satisfaction.
- Processed sales transactions efficiently using point-of-sale systems.
- Maintained store appearance by organizing displays and inventory.
Education
Bachelor of Arts - Broadcast Journalism
University of Southern Mississippi
Hattiesburg, MS12-2015
Skills
- Claims assessment
- Evidence gathering
- Conflict resolution
- Negotiation techniques
- Customer relationship management
- Workflow management
- Detail-oriented
- Time management
- Computer proficiency
- Critical thinking
- Team collaboration
- Customer service
Timeline
Claims Adjuster, Automobile and Casualty
Progressive
06.2022 - 08.2026
Sales Associate
AT&T
05.2016 - 07.2021
Bachelor of Arts - Broadcast Journalism
University of Southern Mississippi