Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Personal Information
Timeline
Generic

Danielle Owers

Leesville,LA

Summary

Experienced professional in insurance and claims with strong analytical and problem-solving abilities. Demonstrated expertise in evaluating, investigating, and negotiating claims for accurate and efficient resolution. Thrives in dynamic environments, consistently delivers results through teamwork and adaptability. Known for reliability, attention to detail, excellent communication, and customer service skills. Ready to contribute positively towards organizational goals.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Claims Adjuster, Automobile and Casualty

Progressive
04.2019 - Current
  • Mentored new Claims Adjusters on best practices in handling automobile and casualty claims efficiently.
  • Stayed apprised of industry trends by attending seminars and participating in professional organizations.
  • Assisted clients throughout the entire claim process from initial report to final settlement or closure.
  • Coordinated with repair facilities for vehicle inspections, expediting claim resolutions.
  • Negotiated settlements with claimants, achieving mutually agreeable outcomes without litigation.
  • Exercised excellent time management skills while handling multiple high-priority cases simultaneously.
  • Leveraged advanced negotiation tactics to secure favorable settlement terms on behalf of the company.
  • Developed a strong understanding of policy provisions to accurately interpret coverage for clients'' unique situations.
  • Reduced claim processing time by streamlining documentation and communication procedures.
  • Handled complex claims involving multiple parties, navigating challenging situations with professionalism and tact.
  • Examined claims forms and other records to determine insurance coverage.
  • Enhanced customer satisfaction with thorough investigation of claims and timely resolution.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Maintained comprehensive records of all claims handled, ensuring easy reference for future needs.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Provided exceptional customer service during the claims process, addressing concerns promptly and empathetically.
  • Researched claims and incident information to deliver solutions and resolve problems.
  • Evaluated property damage estimates to determine appropriate compensation amounts in line with policy provisions.
  • Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
  • Managed automobile and casualty claims, ensuring accurate assessment and fair settlements.

Life Insurance Specialist

Cave & Cheney Brokerage Agency
11.2016 - 02.2019
  • Provided sound financial, insurance and wealth-management services to protect client assets and grow the net worth of their respective portfolios
  • Consistently met and exceeded the financial objectives of represented clients
  • Assessed risk tolerance and investment/risk-management goals to recommend solutions optimally suited to client needs
  • Excelled within service-oriented industry
  • Cultivated positive relationships with customers and expanded business through word-of-mouth referrals
  • Utilized CRM systems effectively for tracking leads, managing contacts, and optimizing sales strategies.
  • Developed strong relationships with external partners such as estate attorneys or financial planners to expand referral networks further.
  • Collaborated with underwriters to ensure accurate assessments of risk and appropriate policy pricing.
  • Expanded client base through effective networking and relationship building with potential customers.
  • Analyzed clients'' needs and financial goals, recommending suitable life insurance policies accordingly.

Insurance Sales Representative

State Farm Agency
02.2010 - 10.2016
  • Maintained an entrepreneurial insurance license as an agent with the history of surpassing customer and employer expectations
  • Leverage consultative-sales strengths to identify opportunities, nurture relationships and close deals
  • Dedicated and tenacious sales expert, with a reputation for consummate professionalism and exemplary ethics
  • Remain current on the latest trends in the industry, with comprehensive knowledge of financial and insurance products, services and best practices
  • Provided sound financial, insurance and wealth-management services to protect client assets and grow the net worth of their respective portfolios
  • Consistently met and exceeded the financial objectives of represented clients
  • Assessed risk tolerance and investment/risk-management goals to recommend solutions optimally suited to client needs
  • Excelled within service-oriented industry
  • Cultivated positive relationships with customers and expanded business through word-of-mouth referrals
  • Generated new business opportunities by attending industry events and participating in marketing initiatives.
  • Maintained detailed records of customer information and policy sales.
  • Connected with prospective clients to set appointments.
  • Expanded the company''s client base through targeted outreach and networking efforts.

Military Recruiter

Cubic Corporation
11.2008 - 01.2010
  • Interfaced with clients requiring staffing services to determine number of hires, salary, positions, and job descriptions for short-term and long-term temporary employees
  • Sourced resumes to select best qualified candidates and interviewed candidates to better assess qualifications and ascertain personality, personal character, and work ethic
  • Validated applicants' references and communicated with previous employers to qualify capabilities and verify work history
  • Followed up with clients to evaluate temp employee performance and client satisfaction
  • Over achieved by reaching recruiting goals and meeting requirements for weekly, monthly, and yearly recruiting budgets
  • Played a key role in staffing role-players for Fort Polk's Joint Readiness Training
  • Placed 26 occupants in select positions fitting them best for their person and professional qualifications leaving Cubic fully staffed and functioning to its fullest potential at all times

Education

Bachelor's - Science in Business Administration

Northwestern State University of Louisiana
Natchitoches, LA
02.2019

High school -

Anacoco High School
Anacoco, LA
05.2008

Skills

  • Health Insurance Management
  • Insurance Eligibility Verification
  • Life Insurance Expertise
  • Customer Relationship Management
  • Telecommunications Proficiency
  • Client Relationship Management
  • Transaction Management
  • Financial Services Expertise
  • Cost Control
  • Risk Assessment
  • Coverage Assessment
  • Claims Analysis
  • Property Damage Assessment
  • Liability analysis
  • Coverage verification
  • Claims investigation
  • Damage assessment
  • Dispute resolution

Certification

  • Life and Health Insurance, 02/01/10, 07/01/19
  • Property and Casualty License, 02/01/10, 07/01/17, License has not been renewed due to selling solely Life Insurance Products the past three years.

Additional Information

Personal and commercial insurance (auto, home, business, health, life), Retirement plans (IRA, 401(k), Individual(k), SEP, SIMPLE), Education plans (529 plans, Coverdell Education Savings Accounts), Punctual in time management, advanced in Microsoft and Excel, %100 a team player, Initiated Bank leads for Financial, Car, and Mortgage Loans- Closing multiple Auto Loans & Accounts for clients.

Personal Information

Authorized To Work: US for any employer

Timeline

Claims Adjuster, Automobile and Casualty

Progressive
04.2019 - Current

Life Insurance Specialist

Cave & Cheney Brokerage Agency
11.2016 - 02.2019

Insurance Sales Representative

State Farm Agency
02.2010 - 10.2016

Military Recruiter

Cubic Corporation
11.2008 - 01.2010

High school -

Anacoco High School

Bachelor's - Science in Business Administration

Northwestern State University of Louisiana

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Danielle Owers