DIAMOND HER
Saint Paul,MN
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Registration & Specialty Scheduler
Minnesota Women's Care
03.2024 - Current
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to clinical staff.
- Demonstrated adaptability in managing provider schedules by connecting with patients to create a smooth workflow.
Clinical Technician
Midwest ENT
07.2023 - 03.2024
- Worked with physicians and nurses in patience care excellence.
- Monitored patients and maintained detailed records for physician review.
- Performed patient work-ups and assisted in minor office procedures.
- Assisted in implementation of customized care plans, focusing on patient wellness and comfort.
- Conducted wide range of laboratory tests and recorded results.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Health Unit Coordinator
Fairview Hospital
01.2023 - 07.2023
- Assisted with processing patient admissions, transfers and discharges.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assembled and maintained patient medical records and other documents related to patient care.
- Responded to patient call lights to expedite appropriate follow-through.
Patient Care Assistant
Regions Hospital
09.2022 - 01.2023
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Gathered medical information, weight and height measurements and vital signs.
Critical Care Research Intern
Regions Hospital
06.2022 - 07.2023
- Utilized job-related software to perform descriptive and multivariate statistical analysis of data.
- Completed research, compiled data and assisted in timely reporting.
- Interviewed or administered standardized tests to research subjects to collect data.
Call Center Associate
Regions Hospital
07.2021 - 05.2022
- Delivered exceptional customer service to every patient by leveraging extensive knowledge of diets and services and creating welcoming, positive experiences.
- Reported and documented resident changes in consumption or behaviors.
- Provided in-depth information on various modes of nutritional care to maximize options and paths to boosting health.
Teacher assistant
KidCreate Art Studio
05.2018 - 07.2021
- Observe and monitor children's play activities.
- Sanitize toys and play equipment.
- Read to children and teach them simple painting, drawing, handicrafts, and songs.
- Organize and store toys and materials to ensure order in activity areas.
Brand Ambassador
Forever 21
01.2019 - 12.2020
- Suggest specific product purchases to meet customers' needs.
- Assisted with training and supervision of staff to develop and maintain store selling, customer service skills and product knowledge.
- Partnered with store leadership team to learn and understand all management processes and reports.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
Receptionist
Perfect 10 Nails And Spa
09.2018 - 01.2019
- Greeted all guests in a warm and friendly manner to create a positive first impression of the spa.
- Communicated all client reservations to the appropriate staff.
- Called clients to confirm upcoming appointments.
- Restocked linen and laundry in all areas of the spa.
- Handled guest complaints calmly and professionally.
- Maintained the front desk workstation by keeping it clean and free of personal items.
Cashier
McDonald's
08.2016 - 09.2016
- Took orders from customers from drive thru and front counter, cleaned bathrooms, lobby and restocked items when needed.
Education
High School Diploma -
Woodbury High School
Woodbury, MNBachelor of Arts - Biology
St. Catherine University
Saint Paul, MNSkills
- Adobe Photoshop
- Anatomy and physiology
- Proficient in Epic
- Proficient in Microsoft
- Data analysis & entry
- Specimen collection & processing
- Patient records documentation
- Proficient in Eclinical works
- Medical terminology
- Blood glucose testing
- Vital signs monitoring
Summary
A biologist researcher with over five years of professional experience specializing in environmental science, laboratory testing, data analysis, and clinical research. A strong history of coordinating with laboratory teams to execute complex research projects. Adept at patient care with four years working in a healthcare setting.
Affiliations
- National Biological Honors Society
Volunteer Work
- Internship- Edina Urgent Care, Pediatricians (Sept. 2021-Jan. 2022)
- Church volunteer- Hmong Central Lutheran Church (Jan. 2019-Present)
Certification
- BLS - Basic Life Support (Oct. 2022)
- CNA - Certified Nursing Assistant (Sept. 2017)
Languages
- Hmong: Fluent
- American Sign Language: Beginner
Timeline
Patient Registration & Specialty Scheduler
Minnesota Women's Care
03.2024 - Current
Clinical Technician
Midwest ENT
07.2023 - 03.2024
Health Unit Coordinator
Fairview Hospital
01.2023 - 07.2023
Patient Care Assistant
Regions Hospital
09.2022 - 01.2023
Critical Care Research Intern
Regions Hospital
06.2022 - 07.2023
Call Center Associate
Regions Hospital
07.2021 - 05.2022
Brand Ambassador
Forever 21
01.2019 - 12.2020
Receptionist
Perfect 10 Nails And Spa
09.2018 - 01.2019
Teacher assistant
KidCreate Art Studio
05.2018 - 07.2021
Cashier
McDonald's
08.2016 - 09.2016
High School Diploma -
Woodbury High School
Bachelor of Arts - Biology
St. Catherine University
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